{"id":2662325,"url":"https://alion.io/job/jellyfish-it-helpdesk-executive","title":"IT Helpdesk Executive","company":{"id":172290,"name":"Jellyfish","domain":"jellyfish.com","url":"https://alion.io/company/jellyfish-3","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":34000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-15T23:16:53Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-18T11:35:54Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At Jellyfish we believe that our individual differences are our greatest assets. We are passionate about empowering every employee to reach their full potential and contribute their unique perspectives to our collaborative environment. We are an equal opportunity employer and firmly believe that a diverse and inclusive workforce drives innovation and leads to better solutions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other personal characteristics that make them who they are.\nJellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.\nJob Description\nWe are looking for an on-site IT Service Desk Executive to join our Global IT Team. You will play a pivotal role in ensuring the smooth operation of our internal IT services, providing internal support to our global Jellyfish community. You will be at the forefront of our commitment to technological excellence, ensuring that our systems and processes are aligned with industry best practices.\nResponsibilities\nTo provide IT support to all users onsite and globally via the Company Service Management Tool\n\nDeliver a high level of customer service when assisting staff in resolving IT issues\n\nAssessing and purchasing new and replacement hardware\n\nTesting, troubleshooting and adjusting information systems to operate effectively\n\nProvide application support for programs such as Microsoft Office, Sage Accounts, GSuite, Adobe Creative Cloud, etc\n\nManaging new starter and leaver process/administration\n\nProduce and maintain departmental procedures, checklists for tasks and FAQ sheets\n\nExecute daily checks, such as system backups, network devices and meeting room kit ensuring records of checks are maintained\n\nPropose new ideas on how to improve departmental processes/procedures\n\nEnsure skill base is kept up to date, including passing any applicable technical exams\n\nManage ad-hoc project work, as required\n\nMaintain meeting room hardware and provide on-site support for meetings\n\nManage the onsite network infrastructure\n\nRequirements:\nBusiness English level\n\nMinimum 2 years of helpdesk experience\n\nExperience in using Microsoft Windows 10 -11 desktop operating systems\n\nExperience in using MacOS desktop operating systems\n\nStrong interpersonal and communication skills, with all levels of personnel\n\nGood time management and priority handling\n\nAbility to multi-task in a fast-paced working environment\n\nCan demonstrate excellent problem-solving skills\n\n100% full on-site work\n\nPreferred:\nExperience using MDM tools (JAMF Pro + MS Intune)\n\nExperience in using G Suite for Enterprise\n\nIT qualifications in Microsoft and/or Google product\n\nAsset management\n\nNetwork experience preferably CISCO Meraki\n\nInterest in cloud computing, G Suite for Enterprise, Box, Azure, Google cloud\n\nNote: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.\nAdditional Information\nJoin Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.\nSavings fund: You'll save 5% of your monthly income and Jellyfish will contribute the same amount you save to your savings fund.\nCustom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.\nHealth Insurance: We provide a private health insurance policy that includes visual and dental plan coverage.\nUnfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to .","description_format":"text","description_chars":4449,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Flexible schedule","Health insurance"],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","E-commerce Marketing","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-10-16T01:12:04Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":25,"reasons":["conf:3","velocity","win:early","comp:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/jellyfish-it-helpdesk-executive","json_url":"https://alion.io/job/jellyfish-it-helpdesk-executive.json","meta":{"generated_at":"2026-10-18T11:52:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17689,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172290},"rest":"https://alion.io/mcp/rest/get_company?id=172290"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjellyfish-it-helpdesk-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjellyfish-it-helpdesk-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjellyfish-it-helpdesk-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jellyfish-it-helpdesk-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjellyfish-it-helpdesk-executive"}]}