{"id":3149042,"url":"https://alion.io/job/jema-studios-client-experience-coordinator","title":"Client Experience Coordinator","company":{"id":4465386,"name":"Jema Studios","domain":"jemastudios.com","url":"https://alion.io/company/jema-studios","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Accra, Ghana"],"countries":["GH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":15000,"period":"year","method":null,"sample_n":15479},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-23T00:00:00Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Client Experience Coordinator\n\nJema Studios\n\n Latest Career Advice Agriculture Jobs in Ghana: Careers in Agribusiness Oct 22, 2026 \n Jobs at MTN & Nestlé Ghana: How to Get Hired Oct 21, 2026 \n Mining Jobs in Ghana: Careers in the Gold Sector Oct 19, 2026 \n HR Jobs in Ghana: Careers in Human Resources Oct 18, 2026 \n Location: Accra, Ghana\nEmployment Type: Full-time\n\nAbout Jema Studios\n\nAt Jema Studios, we believe every great creative project begins with a great client experience. We are passionate about bringing ideas to life through thoughtful storytelling, creativity and meaningful collaboration.\n ✓ Supercharge Your Job Search Stand out to employers and get the most out of Jobs.com.gh. Complete these 4 quick steps: \n Register as a Candidate or sign in if you already have an account. \n Complete Your Profile Add your professional and contact details. \n Upload or Update Your CV Keep your latest CV ready for applications. \n Upgrade Your CV for Free Use our premium CV templates at no cost. \n\nWe value clear communication, professionalism and strong relationships. From the first enquiry to the final project delivery, we strive to make every client feel welcomed, understood and confident in working with us.\n\nWe are looking for a warm, proactive and highly organised Client Experience Coordinator who enjoys working with people, pays attention to detail and takes pride in creating smooth, positive experiences for clients.\n\nIf you are a natural communicator who enjoys coordinating tasks, solving problems and keeping things running smoothly, we would love to hear from you.\n\nAbout the Role\n\nAs our Client Experience Coordinator, you will serve as a key point of contact between Jema Studios and its clients. You will manage client enquiries, coordinate communications, support project scheduling and help ensure that clients receive timely updates and attentive service throughout their journey with the studio.\n\nYou will work closely with our creative and operational teams to keep information organised, manage expectations and ensure that every interaction reflects the professionalism and welcoming spirit of Jema Studios.\n\nKey Responsibilities\n\n1. Client Communication and Relationship Management\n\nRespond promptly and professionally to client enquiries through email, WhatsApp, phone calls and other communication channels.\n\nWelcome prospective and existing clients, understand their needs and direct their requests to the appropriate team members.\n\nMaintain clear, friendly and consistent communication throughout the client journey.\n\nProvide timely updates on project progress, schedules, deliverables and outstanding requirements.\n\nBuild positive client relationships through attentive service, professionalism and proactive follow-up.\n\nHandle client questions and concerns with patience, empathy and a solutions-oriented approach.\n\n2. Client Coordination and Project Support\n\nCoordinate meetings, consultations, appointments and project discussions.\n\nSchedule client interactions and communicate arrangements clearly to all relevant parties.\n\nGather and organise client briefs, reference materials, feedback and project requirements.\n\nFollow up on outstanding information, approvals, payments or other agreed actions, as applicable.\n\nWork closely with creative team members to communicate client expectations and support smooth project execution.\n\nHelp ensure that deadlines, meeting schedules and client commitments remain visible and well organised.\n\n3. Administrative and Organisational Support\n\nMaintain accurate and up-to-date client records, contact details, correspondence and project documentation.\n\nOrganise digital files, communication records and relevant client information for easy access.\n\nTrack enquiries, follow-ups, appointments and action points to ensure that nothing falls through the cracks.\n\nUse digital tools to manage schedules, update records and support efficient workflows.\n\nPrepare basic reports, summaries and internal updates when required.\n\nMaintain confidentiality when handling client information and studio records.\n\n4. Client Experience and Service Excellence\n\nCreate a welcoming and professional experience at every stage of client engagement.\n\nAnticipate client needs and take initiative to address potential issues before they escalate.\n\nGather client feedback and share useful insights with the team to improve service delivery.\n\nIdentify opportunities to simplify communication, improve response times and strengthen client satisfaction.\n\nFollow up after key interactions or project milestones to ensure clients feel informed and supported.\n\nRepresent Jema Studios positively in all client-facing interactions.\n\n5. Team Collaboration and Continuous Improvement\n\nCollaborate with creative, production and administrative teams to coordinate client requirements.\n\nCommunicate priorities, deadlines and client feedback clearly to relevant colleagues.\n\nAdapt to changing schedules and project demands while maintaining a high standard of service.\n\nRecommend practical improvements to communication processes, client tracking and administrative systems.\n\nStay open to feedback and continuously develop your communication, coordination and digital skills.\n\nQualifications and Requirements\n\nWe are looking for a candidate who brings warmth, initiative and strong organisational ability to the role.\n\nThe ideal candidate should demonstrate:\n\nExcellent written and verbal communication skills.\n\nStrong organisational and time-management skills, with the ability to manage multiple tasks and deadlines.\n\nConfidence communicating through email, WhatsApp, phone calls and other digital platforms.\n\nGood working knowledge of digital tools for communication, scheduling, documentation and task management.\n\nStrong attention to detail when recording information, managing schedules and following up on requests.\n\nA friendly, professional and customer-focused attitude.\n\nThe ability to communicate clearly, handle enquiries and manage expectations.\n\nGood problem-solving skills and the initiative to resolve routine issues independently.\n\nThe ability to work collaboratively with clients and colleagues from different backgrounds.\n\nA commitment to confidentiality, reliability and professional conduct.\n\nA qualification in Business Administration, Communications, Customer Service, Public Relations, Marketing or a related field may be an advantage. Relevant practical experience in client service, customer support, administration or coordination will also be beneficial.\n\nHow to Apply\n\nApply online by clicking on the application button \n\nApplication Deadline: 31 October 2026\n\n RelatedSHARE with someone special:","description_format":"text","description_chars":6662,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Ghana","iso":"GH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-23T11:25:15Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.855,"p_room":1,"age_days":5,"expected_fill_days":23,"reasons":["seen:5","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/jema-studios-client-experience-coordinator","json_url":"https://alion.io/job/jema-studios-client-experience-coordinator.json","meta":{"generated_at":"2026-10-28T08:01:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10297,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4465386},"rest":"https://alion.io/mcp/rest/get_company?id=4465386"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjema-studios-client-experience-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjema-studios-client-experience-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjema-studios-client-experience-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jema-studios-client-experience-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjema-studios-client-experience-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3149042}},{"tool":"search_jobs","arguments":{"company":"jemastudios.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3149042},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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