{"id":1165465,"url":"https://alion.io/job/jenni-kayne-seasonal-customer-experience-representative","title":"Seasonal Customer Experience Representative","company":{"id":678515,"name":"Jenni Kayne","domain":"jennikayne.com","url":"https://alion.io/company/jennikayne","size_band":"11-50","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":22,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":44000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Shopify","optional":true}],"status":"live","first_seen_at":"2026-09-24T01:44:36Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T12:24:11Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Jenni Kayne is a California-based lifestyle brand that aims to empower an elevated approach to everyday living. Whether it’s our edited style ethos or coveted interiors sensibility, we work hard to create a world that's inviting and intentional. From our stores across the country to our operations and corporate teams, we believe in the power of a workplace that’s built on diversity and inclusion-where the varied voices and viewpoints of our community pave the way.\nRole and Responsibilities:\nPlease note that this is a seasonal position, beginning in October 2026 and expected to continue through early January 2027.\nAs the Seasonal Jenni Kayne Customer Service Representative, your primary responsibilities include the following:\nCommunicate effectively with customers through Gladly, across all channels (phone, live chat, SMS and email) to determine their needs in accordance with CX policies and procedures\nHandle all inquiries regarding orders, exchange requests, refunds, gift cards, promotion codes, customer issues, etc. with accuracy\nMaximize sales by clienteling, assisting customers in styling consultations, and providing empathetic and friendly customer service.\nEncourage customers to sign up for Jenni Kayne Rewards and engage with us on social media platforms\nSecure company assets through loss prevention in compliance with company policies and guidelines\nQualifications and Requirements:\nCan-do attitude and commitment to providing excellent customer service.\nWillingness and availability to work during peak business periods -weekends, holidays, etc.\nDemonstrate strong written and verbal communication skills\nHigh Attention to detail, strong organizational skills, and a proven record of follow through\nComfortable working in a team centric, remote environment. \nPreferred Skills:\nMinimum of two to three (2-3) years of experience in apparel or lifestyle e-commerce\nKnowledge and experience with POS, CRM and Inventory Management systems, Microsoft Office, Gladly, Shopify etc.\nResults driven; strategic, conceptual, and innovative thinker\nExcellent verbal and written communication skills with high attention to detail\nAbility to multitask and exceptional organizational skills, owning calendar and managing deadlines\nAdditional Notes:\nThis job description is not all inclusive. In addition, Kayne LLC dba Jenni Kayne reserves the right to amend this job description at any time. Kayne LLC is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.\nThe hourly rate of pay for this position is $22.00. The hourly rate of pay is determined by experience, education, skills, and location.","description_format":"text","description_chars":2640,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Lifestyle"],"lifecycle":[{"event":"open","at":"2026-09-24T02:35:03Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":7,"reasons":["conf:1","win:early"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":44000,"is_top_pay":false},"html_url":"https://alion.io/job/jenni-kayne-seasonal-customer-experience-representative","json_url":"https://alion.io/job/jenni-kayne-seasonal-customer-experience-representative.json","meta":{"generated_at":"2026-09-24T13:19:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}