{"id":4049331,"url":"https://alion.io/job/jennmar-customer-service-representative","title":"Customer Service Representative","company":{"id":2300405,"name":"Jennmar","domain":"jennmar.com","url":"https://alion.io/company/jennmar-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Huger, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-11-10T21:48:00Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-13T09:53:34Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Description:\nThe Customer Service Representative will play a key role in the success of our company. This position is responsible for communicating with our customers, our employees and our internal operations to ensure a positive customer experience.\nCore Responsibilities & Duties:\nInteract with customers by phone, email and in person\nHandle customer service issues in a professional manner\nEffectively communicate with production team to ensure a positive customer experience\nEstablish and maintain relationships with production staff to facilitate the success of the company\nManage the flow of communication between production team and customers to ensure customer satisfaction\nIdentify customer needs when dealing with new or existing customers\nContinuously improve through feedback to create a more efficient and effective service program\nAdhere to company policies and procedures\nMaintain a high level of professionalism in a workplace that is fast paced and sensitive to customer concerns\nRequirements:\nPrevious experience in customer service, sales or other related fields.\nFamiliarity with industry standard practices. (EPA, OSHA, HIPAA)\nAbility to handle critical information in a professional manner.\nAbility to recognize when problems have been solved and continue to search for new solutions.\nExcellent benefits include medical with a standard PPO plan with deductibles as low as $1,500 and wellness credit up to $750; free concierge primary care; voluntary 401k plan currently matching up to 12%; voluntary dental and vision plans; free telemedicine services; basic life, long and short term disability coverage.\nEOE M/F/D/V","description_format":"text","description_chars":1644,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mining","Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-11-11T01:15:08Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":33,"reasons":["conf:4","velocity","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/jennmar-customer-service-representative","json_url":"https://alion.io/job/jennmar-customer-service-representative.json","meta":{"generated_at":"2026-11-13T14:35:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29286,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2300405},"rest":"https://alion.io/mcp/rest/get_company?id=2300405"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjennmar-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjennmar-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjennmar-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jennmar-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjennmar-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4049331}},{"tool":"search_jobs","arguments":{"company":"jennmar.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4049331},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}