{"id":867197,"url":"https://alion.io/job/jenzabar-client-success-manager","title":"Client Success Manager","company":{"id":6516,"name":"Jenzabar","domain":"jenzabar.com","url":"https://alion.io/company/jenzabar","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":48000,"max":60000,"currency":"USD","period":"year","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Human-in-the-Loop","optional":false}],"status":"live","first_seen_at":"2026-09-08T00:00:00Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-05T00:06:00Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Jenzabar is looking for a Client Success Manager that has a background in Higher Education and/or Client Service (through Jenzabar or an outside institution or company) with 2+ years of experience. Ideal candidate would be located in or around Kansas or New York and have the ability to cover that territory.\nEssential Tasks\nMaintain positive client relationships to maximize product/service satisfaction\nAct as a liaison between organization and clients\nLeverage data captured in other areas of Jenzabar to personalize and address client’s needs and ROI\nClient Service training for continuous improvement\nVisit and/or conduct annual reviews with each client \nIdentify, develop, and maintain strategic relationships with senior level contacts\nIntegral part of strategizing on accounts with Account Executive & Sales Manager to establish future sales\nCollects feedback on how products are meeting the needs of the client and identifying how this can be improved\nRepresent Jenzabar at related regional conferences within your territory\nDeeper level of understanding of our 3rd party relationships and opportunities & positioning\nVisit clients on campus \nLeverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate\nApply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight\nOther tasks as assigned\nAbility to travel 50-75%\nPreferred Skills and Experience\nBachelor’s Degree\nBackground in Higher Education - understand industry \nPrior experience as an Account Manager for a company specializing in products specific to the Higher Education Space is a plus.\nStrong communication skills and a positive attitude\nThe pay range for this position is $48,000-$60,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.\nBenefits\nMedical Insurance, Life Insurance, Dental Insurance, Vision Insurance, PTO, Paid Parental Leave, Paid Holidays, Short Term Disability, Long Term Disability, 401K, Educational Assistance\nJenzabar does not discriminate in employment opportunities or practices on the basis of race, color, sex, gender, gender identity, pregnancy, childbirth and related medical conditions, genetics, genetic markers and carrier status, creed, religion, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, military service, veteran status, or any other status protected by state and federal laws.\nPlease Note: Jenzabar does not sponsor applicants for work visas.\nElectronic Monitoring Notice:\nJob applicants are advised that Jenzabar reserves the right to monitor, access, review, and disclose electronic activity conducted on Company-owned devices, networks, and systems, as well as activity involving Jenzabar applications or accounts accessed on personal devices. Monitoring may include email, messaging, internet usage, files, applications, and other electronic communications or data, and is performed for security, compliance, and operational purposes.","description_format":"text","description_chars":3361,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Dental insurance","Health insurance","Life insurance","Parental leave","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","EdTech Platforms","Higher Education"],"lifecycle":[{"event":"open","at":"2026-09-13T14:14:30Z"}],"visa":[],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.646,"p_room":0.55,"age_days":26,"expected_fill_days":26,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-04T05:45:00Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/jenzabar-client-success-manager","json_url":"https://alion.io/job/jenzabar-client-success-manager.json","meta":{"generated_at":"2026-10-05T01:41:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2253,"day_limit":5000,"remaining_today":2747,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}