{"id":1419858,"url":"https://alion.io/job/jenzabar-technical-support-specialist-i","title":"Technical Support Specialist I","company":{"id":6516,"name":"Jenzabar","domain":"jenzabar.com","url":"https://alion.io/company/jenzabar","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":47000,"max":56000,"currency":"USD","period":"year","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false},{"name":"JavaScript","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-09-28T22:04:34Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-13T22:24:53Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Jenzabar is looking for a highly motivated Technical Support Specialist I to join our fast-paced, customer-focused Support organization. This role provides technical troubleshooting, functional guidance, and high-quality customer service to institutions using Jenzabar products. The right candidate thrives in an environment where priorities shift quickly; problems require curiosity and persistence, and customer empathy is non-negotiable.\nCore Responsibilities\nProvide prompt, professional technical support for Jenzabar products, troubleshooting both functional and system level issues\nAnalyze and resolve customer problems using SQL, logs, browser developer tools, and structured troubleshooting workflows\nPrioritize multiple cases at once, balancing urgency, impact, and customer expectations \nCommunicate clearly with customers, peers, Cloud Ops, Product, and Engineering teams\nDocument findings, steps, and solutions concisely for customers and our internal knowledge base\nAct as a liaison between Support and Product Development, escalating with complete and accurate context\nContinuously increase your product and technical expertise through training, documentation, and hands-on learning\nRequired Qualifications\nExperience troubleshooting web applications or enterprise software \nFunctional knowledge of higher education registration, financial aid, or other areas that relate to students and enrollment\nStrong customer empathy and ability to remain calm, clear, and professional under pressure \nExcellent prioritization skills with the ability to juggle multiple cases in a fast-moving environment \nStructured problem-solving approach with attention to detail and curiosity \nClear, concise written and verbal communication \nOwnership and accountability - you follow through, escalate early, and close the loop \nCollaborative mindset; you work effectively with Product, Cloud Ops, peers, and leadership \nAdaptability - comfortable with frequent change in tooling, process, and priorities \nPreferred Qualifications\nBachelor’s degree in Computer Systems or a related field preferred, OR equivalent demonstrated experience such as relevant coursework or certifications (e.g., Bootcamp, Codecademy, Udemy, Coursera)\nExperience working in a support desk, helpdesk, or SaaS support environment \nFamiliarity with HTML/JavaScript for diagnosing web issues \nAbility to write and interpret SQL queries \nComfort with logs, stack traces, browser developer tools, and technical diagnostics \nFamiliarity with relational databases, networks, Windows/Server environments, or application servers \nExperience creating knowledge base articles, guides, or documentation \nExperience with Jenzabar One (J1), JICS, or Jenzabar business office modules (Accounts receivable, general ledger, payroll, etc.) \nStrong functional understanding of how processes and data flow within Jenzabar products \nAbility to translate campus needs into product troubleshooting\nThe pay range for this position is $47,000-$56,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.\nBenefits\nMedical Insurance, Life Insurance, Dental Insurance, Vision Insurance, PTO, Paid Parental Leave, Paid Holidays, Short Term Disability, Long Term Disability, 401K, Educational Assistance\nJenzabar does not discriminate in employment opportunities or practices on the basis of race, color, sex, gender, gender identity, pregnancy, childbirth and related medical conditions, genetics, genetic markers and carrier status, creed, religion, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, military service, veteran status, or any other status protected by state and federal laws.\nPlease Note: Jenzabar does not sponsor applicants for work visas.\nElectronic Monitoring Notice:\nJob applicants are advised that Jenzabar reserves the right to monitor, access, review, and disclose electronic activity conducted on Company-owned devices, networks, and systems, as well as activity involving Jenzabar applications or accounts accessed on personal devices. Monitoring may include email, messaging, internet usage, files, applications, and other electronic communications or data, and is performed for security, compliance, and operational purposes.","description_format":"text","description_chars":4541,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Dental insurance","Health insurance","Life insurance","Parental leave","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["EdTech Platforms","Higher Education"],"lifecycle":[{"event":"open","at":"2026-09-28T22:04:34Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.856,"p_room":1,"age_days":14,"expected_fill_days":59,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":56000,"is_top_pay":false},"html_url":"https://alion.io/job/jenzabar-technical-support-specialist-i","json_url":"https://alion.io/job/jenzabar-technical-support-specialist-i.json","meta":{"generated_at":"2026-10-13T23:04:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35184,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6516},"rest":"https://alion.io/mcp/rest/get_company?id=6516"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjenzabar-technical-support-specialist-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjenzabar-technical-support-specialist-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjenzabar-technical-support-specialist-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jenzabar-technical-support-specialist-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjenzabar-technical-support-specialist-i"}]}