{"id":3425649,"url":"https://alion.io/job/jeppesen-foreflight-customer-success-manager","title":"Customer Success Manager","company":{"id":2190871,"name":"Jeppesen ForeFlight","domain":"jeppesenforeflight.com","url":"https://alion.io/company/jeppesenforeflight","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":79,"open_postings":7,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gothenburg, Sweden","Poland","Germany"],"countries":["SE","PL","DE"],"hiring_countries":["SE"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":83000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-28T19:25:58Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-30T22:30:58Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About us\nJeppesen Foreflight is one of the largest software development companies in Gothenburg. We develop and implement advanced Crew and Operations Management solutions used by several of the world’s leading airlines. From smarter crew scheduling to better aircraft utilization, our software systems make a real impact on global travel.\nDescription\nThis is a customer-facing role responsible for retaining and growing revenue across a portfolio of customers. Customer Success Managers focus on retention, renewal execution, expansion, customer health, and sentiment (NPS). The core mission of this role is to help customers achieve measurable ROI from their investment, renew with confidence, and expand based on realized value.\nAs a Customer Success Manager II, you will support value-based, outcome-driven success motions across Jeppesen ForeFlight's portfolio, including Flight Operations Solutions, which supports Airline Operations Control Centers, and Flight Deck Solutions, which supports pilots and EFB administrators. You will manage a portfolio of customers with guidance from senior team members and leadership on complex commercial matters. The ideal candidate brings solid commercial awareness, strong communication skills, and the ability to run the renewal process from planning through signature.\nIn this role, success means customers see the value and ROI of Jeppesen ForeFlight solutions, renewals are planned early and closed on time, and risks are surfaced and escalated before they grow.\nKey Responsibilities\nManage the customer lifecycle for an assigned portfolio, with a focus on renewal, retention, and adoption \nDevelop and execute adoption plans aligned to customer KPIs and success metrics \nTrack and communicate customer ROI by connecting product adoption to operational outcomes \nMaintain a clear view of customer health, including engagement, risk, sentiment, and expansion signals \nBuild relationships with operational leaders and day-to-day stakeholders, and with executive sponsors alongside senior team members \nIdentify expansion opportunities (upsell and cross-sell) and hand them off to Sales \nPrepare and help deliver Business Reviews focused on outcomes and value realization \nPartner with Sales, Solutions Engineering, Support, and Product to represent customer needs \nEscalate churn risks promptly and contribute to mitigation plans \nWork independently in a virtual environment \nBasic Qualifications\n2+ years of experience in Customer Success or a related customer-facing role within a SaaS environment \nExperience supporting or executing contract renewals \nAbility to connect customer business processes to software capabilities \nWorking knowledge of negotiation and conflict resolution \nStrong written and verbal communication skills \nCommercial awareness, with the ability to take part in renewal and pricing conversations \nAbility to build trust with users, operators, and stakeholders \nSound problem-solving and risk management skills \nAbility to work across teams throughout the company \nPreferred Qualifications\n4+ years of experience in Customer Success or related SaaS roles \nExperience in Airline Operations, OCC, or Flight Operations environments \nExperience with Salesforce and Gainsight \nFluency in a second language relevant to our customer base \nFamiliarity with structured adoption, success, and renewal methodologies \nExperience working with international customers and cross-cultural teams \nPilot or aviation enthusiast \nWhy You Should Join:\nAt Jeppesen ForeFlight, we know you want a rewarding career. To do that, you need challenging projects, a good work environment, and awesome coworkers. We believe in our employees and empower them to make a direct impact on our products and services messaging. We strive to provide employees and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing.","description_format":"text","description_chars":3930,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Sweden","iso":"SE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Space & Aerospace","Commercial Aviation"],"lifecycle":[{"event":"open","at":"2026-10-28T22:22:19Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":29,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/jeppesen-foreflight-customer-success-manager","json_url":"https://alion.io/job/jeppesen-foreflight-customer-success-manager.json","meta":{"generated_at":"2026-10-30T23:33:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14960,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2190871},"rest":"https://alion.io/mcp/rest/get_company?id=2190871"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjeppesen-foreflight-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjeppesen-foreflight-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjeppesen-foreflight-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jeppesen-foreflight-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjeppesen-foreflight-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3425649}},{"tool":"search_jobs","arguments":{"company":"jeppesenforeflight.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3425649},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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