{"id":4055199,"url":"https://alion.io/job/jeppesen-foreflight-director-infrastructure-operations","title":"Director, Infrastructure & Operations","company":{"id":2190871,"name":"Jeppesen ForeFlight","domain":"jeppesenforeflight.com","url":"https://alion.io/company/jeppesenforeflight","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":81,"open_postings":9,"ghost_share":0,"stale_share":0.778,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States","Englewood, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":171000,"max":210000,"currency":"USD","period":"year","gross":null,"usd_annual":210000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AWS","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Least Privilege","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Okta","optional":false},{"name":"Slack","optional":false},{"name":"VMWare","optional":false},{"name":"Ansible","optional":true},{"name":"CMMC","optional":true},{"name":"GDPR","optional":true},{"name":"ISO 27001","optional":true},{"name":"ITIL","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-11-11T02:07:38Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T13:38:56Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Director of Infrastructure & Operations owns the network, identity, compute, and database platforms that run Jeppesen ForeFlight, and leads the teams behind them. Reporting to the Head of IT & Business Operations, this leader inherits initiatives already in flight and is accountable for landing them.\nWe need a hands-on leader who sets direction, holds teams and vendors to measurable outcomes, and keeps infrastructure reliable while it is being rebuilt. You will lead four teams (Network Infrastructure, Compute including Citrix/Remote Compute Services, Database, and Identity) spread across Denver, Austin, Gdańsk, Germany, and India. The Principal IT Security Architect also reports to this role. The ideal candidate will be hyrbid out of Austin, TX or Denver, CO.\nKey Responsibilities:\nLeadership and Team:\nLead network, identity, compute, and database teams across the US, Poland, Germany, and India\nHire into open network, compute, and identity roles, and build Poland-based engineers into full owners of I&O services\nSet team structure, career paths, and on-call coverage that hold up across time zones\nNetwork:\nOwn the WAN, LAN, remote access, and cloud network edge, including the Prisma SD-WAN and Prisma Access platform\nRun circuit, carrier, and site connectivity across all regional offices, and plan network builds for new and moving sites\nIdentity and Access:\nOwn workforce identity end to end: Okta, Entra ID, and Active Directory, SSO, MFA, and directory services\nDrive the full joiner/mover/leaver lifecycle with HR, Facilities, and application owners\nDefine where IT holds privileged access and govern it with least privilege and periodic review\nOperations and Service Management:\nPartner on Jira Service Management as the single front door for IT, with request types and SLAs designed around the people using them\nAgree and report on SLAs with the business units I&O supports, including production operations in Europe\nCMDB and Automation:\nOwn the CMDB as the system of record for infrastructure assets, owners, dependencies, and patch status, fed by automated discovery across on-prem and AWS\nKeep it accurate enough that Security, Finance, and auditors use it directly for asset inventory, cost forecasts, and decommission planning\nOwn the IT self-service portal and Slack IT Assistant, and grow what they resolve without a ticket: access, accounts, passwords, distribution lists, and VM actions\nAutomate request routing, approvals, and SLA escalation in Jira Service Management\nRun automation as a product: roadmap, documentation, usage metrics, and more than one maintainer\nSecurity Partnership:\nPartner with the CISO on vulnerability remediation, patch latency on internet-facing systems, and incident response\nPartner with security on operational excellence in network, endpoint management, and messaging systems; security architecture for these areas is owned through the Principal IT Security Architect\nVendors and Budget:\nOwn the I&O budget, renewals, and forecasts, and present the FY27 plan\nManage managed-service, consulting, and contractor partners against defined deliverables\nKey Partners and Platforms:\nPartner with the CISO and Security; Engineering, Cloud Ops, and DevOps; End User Services; Business Applications; Finance and Procurement; HR and Facilities; and Global Data Management\nPlatforms owned: Prisma, GlobalProtect, Okta, Entra ID and Active Directory, VMware, and Citrix\nBasic Qualifications:\n12+ years in infrastructure and operations, including 5+ years leading managers and multi-discipline engineering teams\nLed a distributed team across US and European time zones, including building or transitioning capability to a new location\nDeep workforce identity experience: Okta and Entra ID/Active Directory, SSO (SAML/OIDC), MFA, SCIM provisioning, and a completed identity consolidation\nBuilt or fixed an automated joiner/mover/leaver process integrated with an HRIS\nRan hybrid infrastructure: VMware, enterprise hardware, VDI, and AWS\nRan ITSM processes end to end: incident, problem, change, request, and SLAs\nBuilt or rebuilt a CMDB with automated discovery and kept it accurate enough to drive patching, audit, and cost decisions\nDelivered IT automation that measurably cut ticket volume: self-service portals, chat-based assistants, or ITSM workflow automation\nWorked hand in hand with a security organization on patching, vulnerability remediation, and incident response\nCommunicates clearly with executives and turns ambiguous ownership into written agreements\nPreferred Qualifications:\nWorked in aviation or another regulated industry with GDPR, ISO 27001, or CMMC obligations\nScripting and automation in Python, PowerShell, or Ansible; built or ran a Slack or Teams bot for IT requests\nJira Service Management experience, including Assets and Automation, and a ServiceNow-to-JSM migration\nDiscovery and inventory tooling such as Flexera\nCertifications such as PCNSE, CCNP, Okta Certified Professional, AWS Solutions Architect, or ITIL\nPilot or aviation enthusiast\nAbout Jeppesen ForeFlight:\nJeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. Combining Jeppesen's 90-year legacy of accurate aeronautical data with ForeFlight's expertise in cutting-edge aviation technology, the company delivers an integrated suite of tools designed to enhance safety, improve operational efficiency, and sharpen decision-making.\nWhy You Should Join:\nAt Jeppesen ForeFlight, we know you want a rewarding career. To do that, you need challenging projects, a good work environment, and awesome coworkers. We believe in our employees, and we empower them to make a direct impact on our products and services messaging. We strive to provide our team and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits package includes but is not limited to the following:\nMedical, dental, vision insurance with Employer paid health premiums\nOpen PTO Policy\n401(k) with company matching and immediate vesting\n12 Weeks Paid Parent Leave\nFlight Training Rewards\nPay is based upon candidate experience and qualifications, as well as market and business considerations: Summary Pay Range: $171,000-$210,000 USD.\nJeppesen ForeFlight - EOE including Disability/Vets | Pay Transparency | E-Verify Participant","description_format":"text","description_chars":6438,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial Aviation","General Aviation","Navigation & Mapping"],"lifecycle":[{"event":"open","at":"2026-11-11T04:24:28Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":162500,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":34,"reasons":["conf:1","win:early"],"computed_at":"2026-11-11T05:49:22Z"},"pay":{"stated_usd_annual":210000,"is_top_pay":false},"html_url":"https://alion.io/job/jeppesen-foreflight-director-infrastructure-operations","json_url":"https://alion.io/job/jeppesen-foreflight-director-infrastructure-operations.json","meta":{"generated_at":"2026-11-11T14:53:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27592,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2190871},"rest":"https://alion.io/mcp/rest/get_company?id=2190871"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjeppesen-foreflight-director-infrastructure-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjeppesen-foreflight-director-infrastructure-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjeppesen-foreflight-director-infrastructure-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jeppesen-foreflight-director-infrastructure-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjeppesen-foreflight-director-infrastructure-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4055199}},{"tool":"search_jobs","arguments":{"company":"jeppesenforeflight.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4055199},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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