{"id":3324980,"url":"https://alion.io/job/jeppesen-foreflight-it-operations-engineer","title":"IT Operations Engineer","company":{"id":2190871,"name":"Jeppesen ForeFlight","domain":"jeppesenforeflight.com","url":"https://alion.io/company/jeppesenforeflight","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":79,"open_postings":7,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":82000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"Jira","optional":true},{"name":"PowerShell","optional":true},{"name":"Slack","optional":true},{"name":"Wi-Fi","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-09-15T14:59:49Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-30T04:38:23Z","board_verified":true,"closed_at":null,"days_open":44,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":44},"description":"Jeppesen ForeFlight is seeking a highly capable, customer-focused IT Operations Engineer to serve as an experienced technical resource within our End User Services team, providing desktop and systems support for Jeppesen ForeFlight employees and business partners based in the Austin Metro and remotely. This role will handle escalated issues, take ownership of more complex technical work, and act as a key contributor to IT projects and operational improvements. This role requires 3 days a week in our Austin office.\nKey Responsibilities:\nServe as an escalation point for Tier I Helpdesk issues, troubleshooting and resolving complex hardware, software, and systems problems\nProvide advanced desktop and endpoint support for the Austin Metro area, collaborating closely with End User Services team members and the IT Operations Manager\nLead and execute onboarding and offboarding processes, ensuring consistent, secure, and high-quality end-user experiences\nProcure, configure, deploy, and maintain end-user hardware, software, and peripherals\nContribute to IT projects related to new software implementations, system upgrades, and service integrations\nAssist with the administration, monitoring, and maintenance of systems that directly impact business productivity and continuity\nProactively identify recurring issues, recommend improvements, and help refine End User Services processes and documentation\nMentor and support team members through cross-training, knowledge sharing, and informal guidance\nDeliver exceptional customer service while maintaining a calm, professional approach in high-priority or time-sensitive situation\nBasic Qualifications:\nStrong experience supporting hybrid (macOS/Windows) computing environments\nExperience working and supporting Microsoft 365 for email and collaboration\n3-5 years of End User Services / IT support experience, with demonstrated ownership of complex technical issues and contributions to or ownership of IT projects\nProven ability to work independently while collaborating effectively within a team environment\nPreferred Qualifications:\nExperience with endpoint management in Intune and Jamf Pro as well as IT infrastructure monitoring\nExperience with Microsoft 365 Administration\nWorking knowledge of Windows Server environments (Active Directory, DHCP, DNS)\nFamiliarity with tools such as Atlassian (Jira/confluence), Slack, Zoom, and general SaaS App Administration\nSolid understanding of networking fundamentals (LAN/WAN, VPNs, firewalls, Wi-Fi)\nScripting or automation experience (Bash, PowerShell, or similar)\nPrior experience mentoring junior IT staff\nPilot or aviation enthusiast strongly preferred\nAfter-hours or on-call work may be required based on business needs, such as system maintenance/outages, new IT system go-lives, or urgent support for employees.\nAbout Jeppesen ForeFlight:\nJeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. Combining Jeppesen’s 90-year legacy of accurate aeronautical data with ForeFlight’s expertise in cutting-edge aviation technology, the company delivers an integrated suite of tools designed to enhance safety, improve operational efficiency, and sharpen decision-making.\nWhy You Should Join:\nAt Jeppesen ForeFlight, we know you want a rewarding career. To do that, you need challenging projects, a good work environment, and awesome coworkers. We believe in our employees, and we empower them to make a direct impact on our products and services messaging. We strive to provide our team and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits package includes but not limited to the following :\nMedical, dental, vision insurance with employer-paid health premiums\nOpen PTO policy\n401(k) with up to 10% company matching and immediate vesting\n12 weeks paid parent leave\n2 days off to volunteer annually\nEmployee Assistance Program\nFlight Training Stipend\nJeppesen ForeFlight - EOE including Disability/Vets | Pay Transparency | E-Verify Participant\nPay is based upon candidate experience and qualifications, as well market and business considerations: Summary Base Pay Range: $82,000-$100,000 USD.","description_format":"text","description_chars":4305,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial Aviation"],"lifecycle":[{"event":"open","at":"2026-10-27T09:35:20Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":162500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.691,"p_room":0.45,"age_days":44,"expected_fill_days":29,"reasons":["conf:1","velocity","win:tail"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":true},"html_url":"https://alion.io/job/jeppesen-foreflight-it-operations-engineer","json_url":"https://alion.io/job/jeppesen-foreflight-it-operations-engineer.json","meta":{"generated_at":"2026-10-30T06:30:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9060,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2190871},"rest":"https://alion.io/mcp/rest/get_company?id=2190871"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjeppesen-foreflight-it-operations-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjeppesen-foreflight-it-operations-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjeppesen-foreflight-it-operations-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jeppesen-foreflight-it-operations-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjeppesen-foreflight-it-operations-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3324980}},{"tool":"search_jobs","arguments":{"company":"jeppesenforeflight.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3324980},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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