{"id":4235005,"url":"https://alion.io/job/jetblue-supervisor-airport-operations","title":"Supervisor Airport Operations","company":{"id":1756971,"name":"JetBlue","domain":"jetblue.com","url":"https://alion.io/company/jetblue-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Fort Lauderdale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"ChatGPT","optional":true}],"status":"live","first_seen_at":"2026-11-09T00:00:00Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-13T11:53:35Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Position Title: Supervisor, Airport Operations\nPosition Summary\nThe Airport Operations Supervisor leads, develops and maintains strategic relationships with JetBlue crewmembers, internal departments, and customers; depending on the specific station, this responsibility may extend to business partners as well. The Supervisor serves Airports crewmembers as well as business partners, when applicable, through timely coaching and mentoring, ultimately contributing to the successful development of a growing team environment. The Supervisor will collaborate and partner closely with Manager(s) in the execution of the operational strategy to ensure success of our customer interactions, control costs, drive revenue, and uphold safety standards.\nThe Airport Operations Supervisor is a leadership role, directly overseeing and supporting crewmembers responsible for the execution of JetBlue’s Airport operation. The Airports Operations team is responsible for safely performing all processes above the wing, where required, including but not limited to customer check-in, tagging and accepting baggage, boarding of flights, connecting customers, irregular operations, station operations, and Baggage Service Office (BSO).\nEssential Responsibilities\nAccountable to senior leadership for monitoring and executing the safety and security programs at the station to ensure a safe and secure workplace for crewmembers, customers, business partners, aircraft, facilities, and ground service equipment (GSE) (where applicable) -- responsible for meeting federal and local requirements.\nProvides exceptional service to both internal and external customers by leading and overseeing the delivery of hospitality and JetBlue Promises, which are in-line with the high expectations customers have for JetBlue. Responsible for resolving and handling escalated issues with customers and/or crewmembers.\nSupports, coaches, and trains Airports crewmembers, encourages engagement, and takes a significant role in their development and growth achievement through effective performance management and ongoing constructive formal and informal feedback.\nBriefs Airports crewmembers and/or business partners prior to each shift and reports all relevant information concerning shift to crewleader on duty, including any maintenance issues or cancellations.\nStrategically identifies operational challenges and implements improvements to maximize and ensure success of on-time performance initiatives.\nSupports Management in the execution of the operational strategy and assumes Manager/General Manager responsibilities when they are not available.\nDirects and guides Airports crewmembers through operational issues while coordinating efforts with all applicable stakeholders throughout the operation as well as business partners in order to ensure effective day-to-day collaboration and accountability.\nObtains and stays current on Airport and/or Ground Operations qualifications, as required.\nEnsures that policies and procedures are conducted in accordance with System Airports Performance and Quality (SAPQ) and applicable federal regulations and standards, including escalating any non-compliance to Leadership, and advising of any other escalated operational issues while monitoring events.\nPartners with JetBlue University (JBU), including the JBU Field Educator, to ensure effective training that leads to successful customer interactions and upholds safety standards.\nEvaluates daily crewmember shift schedules and assignments to ensure maximum efficiency during regular and irregular operations. Must be able to stay ahead of any potential staffing challenges during both regular and irregular operations. Additionally, Supervisor should be able to plot and assign crewmembers to all applicable areas as needed.\nRequired to fulfill frontline duties and assist in supporting Frontline crewmembers as needed.\nAdministrative support may be assigned, depending on station size.\nOther duties as assigned, including special projects.\nMinimum Experience and Qualifications\nHigh School Diploma or General Education Development (GED) Diploma\nThree (3) years of customer service, sales, or airline experience, OR one (1) year of JetBlue Customer Experience (CEX) experience\nAble to stand continuously up to four (4) hours at a time\nProficient in written and verbal English\nAbility to handle confidential information with professionalism and diplomacy\nAble to travel and/or work variable hours, flexible shifts, including holidays and weekends\nAbility to perform under pressure and fixed time constraints\nProficient knowledge in Microsoft office\nMust be able to use handheld radios and microphones to communicate with operations and make all terminal announcements\nAble to work with various forms of payment (cash, credit cards, travelers checks, etc.)\nKnowledgeable in cash management and record keeping procedures\nMust be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge\nDepending on location, may need to acquire and maintain a United States Customs Clearance\nAvailable for occasional overnight travel (10%)\nMust pass a pre-employment drug test\nMust be legally eligible to work in the country in which the position is located\nAuthorization to work in the US is required. This position is not eligible for visa sponsorship\nFor internal candidates, good standing in attendance performance and safety\nPreferred Experience and Qualifications\nOutstanding leadership capabilities, with ability to lead, train and motivate\nOne (1) year of JetBlue CEX experience\nOne (1) year of leadership or Supervision experience, preferably in the Airline industry\nKnowledgeable in Airport Operations and/or Ground Operations\nKnowledgeable in Sabre\nKnowledgeable in Flight Load Monitoring (FLM), Blue Eye, Complaint Resolution Official (CRO), Ground Security Coordinator (GSC)\nExcellent time management and prioritization skills\nExcellent Customer service skills\nAbility to think creatively\nBilingual skills\nCrewmember Expectations\nAble to train new Airport Operations crewmembers during the onboarding process\nAble to take on additional operational and administrative responsibilities\nRegular attendance and punctuality\nPotential need to work flexible hours and be available to respond on short notice\nAble to maintain a professional appearance\nWhen working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft\nMust be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun\nPromote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards\nIdentify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))\nResponsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls\nUphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities\nThe use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.\nEquipment Operation\nComputer and other office equipment\nJet bridge and/or airstairs operation\nPublic Address System\nInformational Display Screen systems (RIDS, FIDS, BIDS, GIDS, SPIDS)\nFree-standing computer kiosks used to identify and process Customer reservations\nBag Scanners\nDuty Phone\nWork Environment\nAirport environment\nSubject to weather and elevated noise levels within airports\nAbility to stand for an extended period of time\nRequired to do shift work and irregular hours due to irregular operations\nPhysical Effort\nModerate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, 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