{"id":71451,"url":"https://alion.io/job/jetbrains-it-support-specialist-2","title":"IT Support specialist","company":{"id":58,"name":"JetBrains","domain":"jetbrains.com","url":"https://alion.io/company/jetbrains","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":93,"open_postings":45,"ghost_share":0,"stale_share":0.067,"repost_share":0,"time_to_fill_p50_days":89,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Yerevan, Armenia"],"countries":["AM"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Linux","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-07-27T06:55:52Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-27T11:58:39Z","board_verified":false,"closed_at":"2026-10-27T11:58:39Z","days_open":92,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":91},"description":"JetBrains has 10 offices around the world, and all of them are connected via dedicated channels, have video conferencing, telecommunication systems, and server rooms. That is 1000 workstations (Windows, Linux & macOS), 1000 virtual machines in a private VMware Cloud, and 300 virtual machines in public AWS and Azure Clouds. The JetBrains IT department is made up of 30 people who daily support the whole IT infrastructure of the company.\nThe team is currently looking for an IT Support Specialist.\nWe'll be happy to have you on our team if you: \nCan take apart and repair any computer.\nCan fix errors in the operating system in different ways (not only by reinstalling the OS).\nWill communicate patiently and politely with users who experience issues.\nKnow how local networks and the Internet work.\nEnjoy disassembling all kinds of devices to learn more about them.\nDon't mind soldering a damaged wire.\nHave strong teamwork skills: are open to diverse opinions and can support your point with sound reasoning.\nWant to grow as a professional, to master and apply new approaches and technologies.\nTake pride in the work you do.\nHave previous IT Helpdesk Support experience.\nSpeak fluent English.\nWe'll be super excited if you: \nAre eager to share your knowledge with your peers.\nCan quickly come up with solutions when communicating with users remotely.\nWhat tasks we have in store: \nProviding technical support to all JetBrains employees.\nSetting up new computers, fixing and modernizing the old ones.\nDeciding what hardware will be a better choice for a particular case.\nAdvising JetBrainers on any hardware or software-related issues.\nMaintaining all the IT equipment in the office: computers, monitors, laptops, printers, copy machines, phones, and video conferencing systems.\nWhy join JetBrains?\nStrong base salary. We offer competitive pay that reflects your skills and experience.\nExtra time off. More days to relax, recharge, and do the things you love.\nMedical insurance allowance. Enjoy peace of mind for you and your family.\nLearning and development opportunities. Access to conferences, courses, and language classes.\nRelocation support. We help make your move as smooth and stress-free as possible.\nLanguage classes. Pick up the local language or sharpen your English skills.\nFuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.\nMental health support. To help you feel your best, we provide easy access to professional mental health services.\nSports benefit. Enjoy an on-site gym or sports club stipend.\nInternal events. Join company-wide celebrations and team gatherings.\n*Some benefits may vary depending on location.\n#LI-EP1 \nWe are an equal opportunity employer\nWe know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace - one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.\nWe process the data provided in your job application in accordance with the Recruitment Privacy Policy.","description_format":"text","description_chars":3045,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Project & Work Management Software","Developer Tools"],"lifecycle":[{"event":"open","at":"2026-07-27T06:55:52Z"},{"event":"close","at":"2026-09-10T09:00:58Z"},{"event":"reopen","at":"2026-09-28T15:43:01Z"},{"event":"close","at":"2026-10-27T11:58:39Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/jetbrains-it-support-specialist-2","json_url":"https://alion.io/job/jetbrains-it-support-specialist-2.json","meta":{"generated_at":"2026-10-27T17:34:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7230,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58},"rest":"https://alion.io/mcp/rest/get_company?id=58"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjetbrains-it-support-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjetbrains-it-support-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjetbrains-it-support-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jetbrains-it-support-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjetbrains-it-support-specialist-2"}]}