{"id":2372128,"url":"https://alion.io/job/jetbrains-senior-support-engineer-resharper","title":"Senior Support Engineer (ReSharper)","company":{"id":58,"name":"JetBrains","domain":"jetbrains.com","url":"https://alion.io/company/jetbrains","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":94,"open_postings":47,"ghost_share":0,"stale_share":0.043,"repost_share":0,"time_to_fill_p50_days":89,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Belgrade, Serbia","Berlin, Germany","Limassol, Cyprus","Madrid, Spain","Munich, Germany","Paphos, Cyprus","Prague, Czech Republic","Warsaw, Poland","Yerevan, Armenia"],"countries":["RS","DE","CY","ES","CZ","PL","AM"],"hiring_countries":["DE","CY","CZ","PL","RS","ES","AM"],"hiring_countries_total":7,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":44000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":643},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-10-12T14:20:43Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T22:53:52Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"You work with the .NET stack, love diving deep into tricky technical problems, and enjoy helping developers. You want to advocate for users’ interests and improve the developer tools so many developers use daily.\nAbout JetBrains \nWe create intelligent software development tools for developers and teams. More than 15 million users, over 300,000 companies, and 88 of the Fortune Global Top 100 rely on our products to solve real, complex problems. Our mission is simple: make development teams more productive and AI adoptable at scale.\nWhat you’ll do\nReSharper enhances Visual Studio with advanced code inspections, refactorings, and navigation, while Rider and our .NET tools help developers build software across platforms. As software development evolves, especially with generative AI, our users run into complex technical challenges that require deep investigation.\nThis role exists to bridge the gap between our users and our product teams. You won't just answer tickets; you'll get to the root of complex bugs and help turn what you find into fixes and features. Working closely with developers, QA engineers, and marketing, you’ll take ownership of technical issues, advocate for user needs, and help keep our developer community thriving.\nDay to day, you will:\nInvestigate and resolve complex technical issues submitted by users worldwide.\nReproduce edge-case user scenarios and submit clear, detailed bug reports to product teams.\nCollaborate directly with developers and QA engineers to share product feedback and drive fixes.\nCreate knowledge base articles, troubleshooting guides, and issues to our bug tracker to help users self-serve.\nGuide users to adopt new technologies, including generative AI tools within the development workflow.\nWhat you’ll bring:\nCuriosity to find the real cause, not just a workaround.\nAbility to explain complex ideas clearly and simply.\nPersistence when investigating edge cases from minimal data.\nA user-first mindset that actively advocates for customer needs.\nThe ability to work independently while staying connected with a distributed team.\nA commitment to continuously learning and expanding your technical craft.\nWhat you’ll need:\nProficiency with the .NET technology stack, Microsoft Visual Studio, and Visual Studio Code.\nAbility to read, write, and debug C# applications effectively.\nPractical experience investigating, troubleshooting, and supporting commercial software applications.\nUnderstanding of generative AI applications within software development workflows.\nFluency in English with strong written and verbal communication skills.\nExperience with CRM systems, bug-tracking tools, or support frameworks (Knowledge Centered Services).\nFamiliarity with modern IDEs and development tools across multiple platforms.\nExperience onboarding and mentoring support engineers or handling escalated technical cases.\nWhat success looks like\nSuccess in this role means being a technical expert our users trust and a key partner to our development teams. You’ll consistently get to the root cause of complex technical issues, turning user feedback into actionable product improvements. You’ll leave our support resources better than you found them.\n\nWhy join JetBrains? \nStrong base salary. We offer competitive pay that reflects your skills and experience.\nFlexible work location. Enjoy the freedom to work from home or from the office.\nRemote work. Spend up to 30 days per year working remotely from abroad.\nExtra time off. More days to relax, recharge, and do the things you love.\nMedical insurance allowance. Enjoy peace of mind for you and your family\nLearning and development opportunities. Access to conferences, courses, and language classes.\nRelocation support. We help make your move as smooth and stress-free as possible.\nLanguage classes. Pick up the local language or sharpen your English skills.\nFuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.\nMental health support. To help you feel your best, we provide easy access to professional mental health services.\nSports benefit. Enjoy an on-site gym or sports club stipend.\nInternal events. Join company-wide celebrations and team gatherings.\n*Some benefits may vary depending on location.\n#LI-EP1 \nWe are an equal opportunity employer\nWe know great ideas can come from anyone, anywhere. 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