Program Operations Manager

Overview

• People Minded - Must show dignity and respect to all people
• Integrity - Must exemplify the highest degree of ethical behavior
• Results Oriented - Must show passion, pride and commitment to succeed with HUSTLE
• Highly Organized - With consistent and timely communications
• Trust - Must be honest, sincere and confident
• Teamwork - Must build trusting relationships and have each other’s backs
• Innovation - Must progress through a combination of creativity, common sense & vision
• Balance - Must maintain an optimistic, “go get it” attitude & be able to balance it with a healthy work / life balance

Responsibilities

At JetFuel, the role of Program Operations Manager is held by a detail-driven operator who is dedicated to supporting, maintaining and tracking the systems, processes, reporting and resources that power a national beverage alcohol sampling program - the HQ engine that keeps the wheels turning behind every market.

As a key member of the HQ team, they report into the Directors who lead the program and support field and program leadership behind the scenes, while also contributing to a positive, collaborative culture across the organization - demonstrating sharp organization, a commitment to data accuracy, and a relentless dedication to operational excellence.

Support, maintain and track the operational infrastructure behind the national program - with a focus on accuracy, consistency and efficiency.

Operations & Program Infrastructure

An organized, process-minded operator who owns the back-of-house - from tracking systems and reporting audits to budgets, payroll, platforms and training resources - so field and program leadership have accurate information and the tools they need. Program Directors lead the development of program tools, brand programming and resources; this role supports that development and owns their ongoing maintenance and tracking. You’ll partner with internal teams across Account, Brand Program & Training, Field, IT, Finance and HR all along the way.

Specifics Include:

Program Operations & Process

• Support the development of, and maintain, the workflows, timelines, standard operating procedures and communication cadences (including national field call agendas and action-item tracking) that keep the program running
• Maintain and update Smartsheets, trackers, dashboards and project plans developed by program leadership, using them to track goals, budgets, allocations, deliverables and milestones
• Identify process gaps and recommend solutions to improve efficiency, accuracy and consistency across national operations

Reporting, KPIs & Data Integrity

• Track program goals, KPIs and performance metrics; pull and analyze platform reports to identify trends, execution gaps and insights for leadership
• Audit event recaps, photos and SKU reporting for completeness, accuracy and compliance with program standards, partnering with field leadership to resolve discrepancies
• Own the accuracy and integrity of all reported program information, maintaining clear records of audits and follow-up actions

Budget, Allocations & Payroll

• Manage and monitor program budgets and ERS allocations, ensuring resources are tracked accurately and distributed within established guidelines
• Conduct field payroll audits and approvals, reconciling reported hours against event activity and recaps
• Maintain consistent audit procedures and checks and balances, escalating discrepancies to the appropriate stakeholders

Platform, Brand & Training Resources

• Administer the field management platform - including program information, brand resources, training content and dashboards - and serve as the primary liaison with the agency platform resource
• Support the Directors in developing brand decks, training materials and program resources across the client’s portfolio, and own their ongoing updates, organization and accessibility for field teams
• Coordinate training materials and communications for new brands, products, promotions and program updates

Cross-Functional Support & Administration

• Serve as the operational point of contact for IT, Finance and HR needs, coordinating requests and ensuring timely follow-up
• Partner with the Account Director, Brand Program & Training, and regional and field leadership to keep processes, resources and priorities aligned
• Support special projects and evolving program needs; complete administrative responsibilities and expense reports accurately and on time

Qualifications

• 2-4 years of experience in beverage alcohol, field marketing, experiential marketing, brand marketing or program operations preferred
• Proficient in Smartsheet, including maintaining sheets, trackers, dashboards and reports, strongly preferred
• Experience with field management platforms and reporting tools preferred
• Experience with budget tracking, allocations, payroll audits or reporting audits preferred
• Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook), including updating presentations and training materials
• Strong organizational, analytical and problem-solving skills, with exceptional attention to detail and a commitment to data accuracy
• Strong written and verbal communication skills and the ability to collaborate across internal teams
• Ability to manage multiple priorities, meet deadlines and adapt to changing program needs
• Proactive, resourceful and solutions-oriented, with the ability to help bring new processes and resources to life
• Must be 21 years of age or older

Equal Opportunities

JetFuel is committed to building diverse teams and we are proud to be an equal opportunity employer. All applicants will receive consideration without regard to race, color, ancestry, sex, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, citizenship, genetics, disability, age, veteran status or other characteristics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request reasonable accommodation, contact [email protected]

Compensation

$75,000.00 Annually