{"id":2957869,"url":"https://alion.io/job/jetfuel-program-operations-manager","title":"Program Operations Manager","company":{"id":4423172,"name":"Jetfuel","domain":"jetfuelstudio.com","url":"https://alion.io/company/jetfuelstudio","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Management","role_family":"Management","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Miami, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":103000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1467},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Smartsheet","optional":false}],"status":"live","first_seen_at":"2026-10-20T22:03:49Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-21T11:21:36Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nPeople Minded - Must show dignity and respect to all people\nIntegrity - Must exemplify the highest degree of ethical behavior\nResults Oriented - Must show passion, pride and commitment to succeed with HUSTLE\nHighly Organized - With consistent and timely communications\nTrust - Must be honest, sincere and confident\nTeamwork - Must build trusting relationships and have each other’s backs\nInnovation - Must progress through a combination of creativity, common sense & vision\nBalance - Must maintain an optimistic, “go get it” attitude & be able to balance it with a healthy work / life balance\nResponsibilities\nAt JetFuel, the role of Program Operations Manager is held by a detail-driven operator who is dedicated to supporting, maintaining and tracking the systems, processes, reporting and resources that power a national beverage alcohol sampling program - the HQ engine that keeps the wheels turning behind every market.\nAs a key member of the HQ team, they report into the Directors who lead the program and support field and program leadership behind the scenes, while also contributing to a positive, collaborative culture across the organization - demonstrating sharp organization, a commitment to data accuracy, and a relentless dedication to operational excellence.\nSupport, maintain and track the operational infrastructure behind the national program - with a focus on accuracy, consistency and efficiency.\nOperations & Program Infrastructure\nAn organized, process-minded operator who owns the back-of-house - from tracking systems and reporting audits to budgets, payroll, platforms and training resources - so field and program leadership have accurate information and the tools they need. Program Directors lead the development of program tools, brand programming and resources; this role supports that development and owns their ongoing maintenance and tracking. You’ll partner with internal teams across Account, Brand Program & Training, Field, IT, Finance and HR all along the way.\nSpecifics Include:\nProgram Operations & Process\nSupport the development of, and maintain, the workflows, timelines, standard operating procedures and communication cadences (including national field call agendas and action-item tracking) that keep the program running\nMaintain and update Smartsheets, trackers, dashboards and project plans developed by program leadership, using them to track goals, budgets, allocations, deliverables and milestones\nIdentify process gaps and recommend solutions to improve efficiency, accuracy and consistency across national operations\nReporting, KPIs & Data Integrity\nTrack program goals, KPIs and performance metrics; pull and analyze platform reports to identify trends, execution gaps and insights for leadership\nAudit event recaps, photos and SKU reporting for completeness, accuracy and compliance with program standards, partnering with field leadership to resolve discrepancies\nOwn the accuracy and integrity of all reported program information, maintaining clear records of audits and follow-up actions\nBudget, Allocations & Payroll\nManage and monitor program budgets and ERS allocations, ensuring resources are tracked accurately and distributed within established guidelines\nConduct field payroll audits and approvals, reconciling reported hours against event activity and recaps\nMaintain consistent audit procedures and checks and balances, escalating discrepancies to the appropriate stakeholders\nPlatform, Brand & Training Resources\nAdminister the field management platform - including program information, brand resources, training content and dashboards - and serve as the primary liaison with the agency platform resource\nSupport the Directors in developing brand decks, training materials and program resources across the client’s portfolio, and own their ongoing updates, organization and accessibility for field teams\nCoordinate training materials and communications for new brands, products, promotions and program updates\nCross-Functional Support & Administration\nServe as the operational point of contact for IT, Finance and HR needs, coordinating requests and ensuring timely follow-up\nPartner with the Account Director, Brand Program & Training, and regional and field leadership to keep processes, resources and priorities aligned\nSupport special projects and evolving program needs; complete administrative responsibilities and expense reports accurately and on time\nQualifications\n2-4 years of experience in beverage alcohol, field marketing, experiential marketing, brand marketing or program operations preferred\nProficient in Smartsheet, including maintaining sheets, trackers, dashboards and reports, strongly preferred\nExperience with field management platforms and reporting tools preferred\nExperience with budget tracking, allocations, payroll audits or reporting audits preferred\nProficient in Microsoft Office (Excel, PowerPoint, Word, Outlook), including updating presentations and training materials\nStrong organizational, analytical and problem-solving skills, with exceptional attention to detail and a commitment to data accuracy\nStrong written and verbal communication skills and the ability to collaborate across internal teams\nAbility to manage multiple priorities, meet deadlines and adapt to changing program needs\nProactive, resourceful and solutions-oriented, with the ability to help bring new processes and resources to life\nMust be 21 years of age or older\nEqual Opportunities\nJetFuel is committed to building diverse teams and we are proud to be an equal opportunity employer. All applicants will receive consideration without regard to race, color, ancestry, sex, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, citizenship, genetics, disability, age, veteran status or other characteristics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request reasonable accommodation, contact \nCompensation\n$75,000.00 Annually","description_format":"text","description_chars":6196,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-20T22:03:49Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/jetfuel-program-operations-manager","json_url":"https://alion.io/job/jetfuel-program-operations-manager.json","meta":{"generated_at":"2026-10-21T15:09:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21604,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4423172},"rest":"https://alion.io/mcp/rest/get_company?id=4423172"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjetfuel-program-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjetfuel-program-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjetfuel-program-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jetfuel-program-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjetfuel-program-operations-manager"}]}