{"id":830960,"url":"https://alion.io/job/jetrails-linux-support-engineer","title":"Linux Support Engineer","company":{"id":683068,"name":"JetRails","domain":"jetrails.com","url":"https://alion.io/company/jetrails","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":45000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":45000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"Amazon EC2","optional":false},{"name":"AWS","optional":false},{"name":"CentOS Stream","optional":false},{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"MySQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"Ubuntu","optional":false}],"status":"live","first_seen_at":"2025-12-05T18:00:24Z","employer_posted_date":"2025-12-05","last_verified_at":"2026-10-18T01:46:15Z","board_verified":true,"closed_at":null,"days_open":316,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":315},"description":"About Us\nJetRails is a hosted infrastructure provider for mission-critical web applications. Our clients run multi-million dollar e-commerce stores and cutting edge web apps. It’s our job to keep them online. With hundreds of millions of dollars on the line, we take our job very seriously. We live and breathe speed, security, scalability, and strategy for web infrastructure. Oh, and we’re serious about having fun! We learned long ago that without that magic ingredient, work feels too much like… work.\nCutting edge infrastructure is never boring. While relentlessly pursuing 100% uptime, we learn, earn, work with smart and motivated teammates, and generally have a great time. All this in a relaxed easy going culture, lacking office politics with a laser focus on customer happiness.\nWe’re a motley crew of tech geeks, gamers, and fun-lovers. We’ve been around since 2000, when we started life as eBoundHost offering shared, dedicated and virtual hosting services. We’ve been a stable, profitable and growing company since the beginning.\nAbout You\nYou’re excited by the idea of a meaningful role with a company that values and retains its talented teammates (you guessed it, that’s us!). You insist on a work environment that’s fun and dynamic, where your coworkers respect and value each other. You have opinions on how to make things better, and want to be heard and encouraged. You don’t sit around waiting to be told what to do - instead, you figure out where you can add value and start pitching in.\nResponsibilities\nProvide technical support for customers via phone, ticket system or messenger.\n\nProvide support in a wide range of advanced Linux and AWS server management issues\n\nUse critical thinking skills to identify and resolve technical problems\n\nMaintain effective communication with internal and external channels\n\nProvide short-term resolutions and develop preventative measures for the longer term\n\nMonitor server alerts for any performance issues and address them appropriately\n\nHelp create internal documentation as well as customer facing knowledge base\n\nAssist in onboarding, training and mentoring new team members\n\nKeep up to date with relevant technologies\n\nRequirements\nRequired Skills\n1+ years of experience in customer service/technical support via phone or ticketing system\n\nExperience as System Administrator, or End User of a Linux Operating System\nOS: Ubuntu, CentOS, CloudLinux\n\nFundamentals: DNS, Networking, IP routing\n\nDatabase: MySQL,\n\nControl Panel: cPanel, AWS\n\nExperience with troubleshooting in multi-user environments\n\nHands-on experience working with AWS (EC2, CloudWatch, AutoScaling, etc)\n\nGeneral understanding of networking (TCP/IP, DNS, Routing, E-Mail)\n\nDemonstration of independent thinking and decision-making abilities\n\nAbility to multitask, adapt to changes quickly, and to prioritize work\n\nExcellent communication, availability and interpersonal skills\n\nStrong troubleshooting skills in a fast-paced environment\n\nOpen to 24/7 support environment\n\nAvailability to possibly working weekends\n\nAvailability to working overnight shifts\n\nBehaviors\nEnergy, drive, enthusiasm and determination\n\nYearns for the best outcome and looking towards the positive\n\nTeam focused - 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