{"id":3699618,"url":"https://alion.io/job/jetson-home-customer-success-representative","title":"Customer Success Representative","company":{"id":3799957,"name":"Jetson Home","domain":"jetsonhome.com","url":"https://alion.io/company/jetsonhome","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":100,"open_postings":14,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vancouver, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":null,"currency":"CAD","period":"year","gross":null,"usd_annual":64311},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-03T16:31:31Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-10T16:53:14Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"About Jetson\nJetson is on a mission to accelerate the transition of 100 million homes across North America away from fossil fuels toward sustainable energy use. We believe in a future that is 100% electric and 100% better.\nHomes are one of the largest sources of carbon emissions, yet adoption of solutions like heat pumps remains slow due to cost and complexity. Jetson is solving this by building the first fully vertically integrated home electrification company - making clean energy simple, transparent, and affordable.\nWe rely heavily on technology, automation, and data to scale this impact. At Jetson, we value people who are excellent at their craft, curious about new tools (including AI), and motivated to continuously improve how work gets done.\nThe Opportunity\nAs a Customer Success Representative, you’ll guide homeowners through every step of their journey from the moment they sign on with Jetson to the day their system is installed. You’ll be their trusted point of contact - ensuring paperwork, approvals, and installations are seamless and stress-free.\nYou’ll collaborate with internal teams to keep projects moving efficiently, proactively manage customer expectations and deliverables, making sure every homeowner feels supported and excited about their electrification journey.\nWhat You Will Do\nGuide customers through all pre-installation steps to ensure they are install-ready:\nManage scheduling for walk-throughs and installations.\nTake a proactive and persistent approach, leveraging video conference sessions (Google Meet), phone, text/SMS, and email.\nHandle requotes as needed, collaborating with field service manager and sales.\nProactively follow up with homeowners in the 30 days leading up to installation to ensure all requirements are met.\nServe as the primary point of contact for homeowners after a sale closes with a deposit.\nMaintain clear communication with internal teams (Sales, Operations, and Installers) and accuracy across all customer files, to keep projects on track.\nTrack key customer milestones and report progress within Jetson’s CRM system.\nWhat You Bring:\n5-7 years of experience in Customer Success, Account Management, Sales, or a related field.\nStrong verbal and written communication skills.\nExperience working in a CRM system (e.g., HubSpot, Salesforce)\nComfort working in a startup or growth-stage environment.\nJob Type: Full-time, permanent\nPay: $90,000 OTE\nBenefits:\nDental Care, Vision Care & Life Insurance premiums fully paid by Jetson\nExtended Health Care\nDisability Insurance\nEducation Support\nParental Leave Top Up\nLocation: in person - North Vancouver, BC\nDo you feel like you don't have everything that's listed above but can still do the job? If you have the core skills and experience that we're looking for and are willing to use your talent to learn the rest, we encourage you to apply!\nU.S. Roles Jetson is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, or gender identity. If you require accommodation during the recruitment process, please contact us.\nCanada Roles Jetson is an equal opportunity employer committed to inclusive hiring. We do not discriminate on any ground protected under applicable human rights legislation. 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