{"id":2493717,"url":"https://alion.io/job/jfrog-developer-support-engineer-2","title":"Developer Support Engineer","company":{"id":7027,"name":"JFrog","domain":"jfrog.com","url":"https://alion.io/company/jfrog","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":14,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":21000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":814},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apache Tomcat","optional":true},{"name":"AWS","optional":true},{"name":"Bash","optional":true},{"name":"CI/CD","optional":true},{"name":"GCP","optional":true},{"name":"Groovy","optional":true},{"name":"Java","optional":true},{"name":"LDAP","optional":true},{"name":"Linux","optional":true},{"name":"Nginx","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-10-06T10:05:22Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-14T20:02:10Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Fast-Frogward Your Career to Years From Now\nBe part of a team where your work takes center stage, shaping the future of software development. At JFrog, we solve critical challenges for leaders like Amazon, Google, and Netflix. Every day brings opportunities to innovate and push boundaries in a fast-moving, frogward-thinking culture. If you want your work to matter and thrive on nonstop innovation, JFrog is your place.\nHere’s what our employees have to say about working at JFrog:\n\"I wanted to work in a company that takes technology forward.\"\n\"Our business is so interesting because it is constantly moving, and we have to adapt new solutions to the challenges that arise from the customers.\"\n\"It’s nice to work for a company with a must-have product, not a nice-to-have.\"\nWhat you’ll be doing as a Developer Support Engineer:\nTroubleshoot and Investigate complex customer CI/CD scenarios and provide innovative solutions for the concerns/requests raised.\nDevelop scripts in Bash, Python, and Groovy for debugging and automating\nSet up JFrog applications and 3rd party products in various development environments\nAnalyse log files, thread dumps, HTTP traffic, JVM and OS parameters\nReproduce customer scenarios and fill relevant bugs/features\nMaintaining and improving a knowledge base of known issues and solutions\nIntegrate and collaborate with JFrog’s R&D, QA, Release and Sales teams\nAbility to work flexible hours and weekends as needed\nWhat you bring on to the table:\n2+ years of relevant experience in technical support\nUnderstanding of Java or other compiled language\nExperience in customer-facing roles \nExperience in Linux\nAble to manage complex, escalated cases involving multiple architectures across multiple platforms\nStrong technical software-related debugging skills \nKnowledge/experience with databases, LDAP, NGINX, Apache Tomcat\nExperience in the DevOps industry\nExperience in AWS OR azure or GCP is required.\nAbout JFrog:\nJFrog is the only end-to-end software supply chain platform that provides complete visibility, security, and control for automating the delivery of trusted releases from code to production. Our platform enables organizations to manage, secure, and automate their software delivery process, fueling innovation without worry. We empower companies to build and release software faster and more securely than ever before.\nWith over 7,500 customers worldwide, including many Fortune 100 companies, JFrog is at the forefront of global innovation. Join us in shaping the future of software delivery and contributing to solutions that empower some of the world's most influential industries.\nNOTE: The job location is Bangalore (Bellandur) and we follow a hybrid model, mandatory 3 days/week work from office.","description_format":"text","description_chars":2748,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Supply Chain","Developer Tools"],"lifecycle":[{"event":"open","at":"2026-10-14T03:54:17Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.593,"p_room":1,"age_days":7,"expected_fill_days":36,"reasons":["conf:2","stale_co","win:early","comp:junior"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/jfrog-developer-support-engineer-2","json_url":"https://alion.io/job/jfrog-developer-support-engineer-2.json","meta":{"generated_at":"2026-10-14T22:31:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30323,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7027},"rest":"https://alion.io/mcp/rest/get_company?id=7027"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjfrog-developer-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjfrog-developer-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjfrog-developer-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jfrog-developer-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjfrog-developer-support-engineer-2"}]}