{"id":2493646,"url":"https://alion.io/job/jfrog-technical-success-manager-2","title":"Technical Success Manager","company":{"id":7027,"name":"JFrog","domain":"jfrog.com","url":"https://alion.io/company/jfrog","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":14,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States","United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":125000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Ansible","optional":false},{"name":"Chef","optional":false},{"name":"CI/CD","optional":false},{"name":"Docker","optional":false},{"name":"Gradle","optional":false},{"name":"Groovy","optional":false},{"name":"Java","optional":false},{"name":"Jenkins","optional":false},{"name":"JFrog Artifactory","optional":false},{"name":"Kubernetes","optional":false},{"name":"Maven","optional":false},{"name":"npm","optional":false},{"name":"Puppet","optional":false},{"name":"JavaScript","optional":true}],"status":"live","first_seen_at":"2026-10-06T16:11:10Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-14T16:41:09Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey?\nWe are seeking a talented and experienced Technical Success Manager for the Americas Customer Success team. In this role, you will oversee the activities which include helping our Enterprise customers adopt our multiple products and being the customer voice for internal teams which will include Support teams globally, Product managers, R&D teams, Sales, and Marketing.\nAs a Technical Success Manager in JFrog, you will...\nOwn the end-to-end customer journey, driving adoption, value realization, and customer happiness across the JFrog platform.\nPartner cross-functionally (Sales, Product, Solutions Engineering, Support, Training) and with customer stakeholders to build and execute Success Plans aligned to business goals and success metrics.\nAct as a trusted technical advisor, maintaining deep product and roadmap expertise to guide architecture decisions, best practices, and increased platform adoption.\nEngage senior decision-makers, understand industry trends and evolving strategies, develop customer champions, and serve as the voice of the customer internally.\nLead Business Reviews to demonstrate ROI, monitor customer health and usage trends, and support renewals, expansions, and risk mitigation.\nLeverage CRM and case management systems (e.g., SFDC, JIRA) with strong analytical and organizational skills to track outcomes, ROI, and customer success metrics.\nTo be a Technical Success Manager in JFrog you need...\nCustomer-facing experience - including crisis management, priority management inbound, and outbound.\nBS or equivalent in Computer Science or Computer Engineering plus 4+ years of experience as a Customer Success Manager or Technical Account Manager for an Enterprise software company.\nExperience with supporting products with impact on business/productivity.\nExperience with supporting international enterprise customers.\nExcellent analytical and problem-solving skills.\nCustomer orientation and excellent interpersonal skills.\nExcellent English verbal and written communication skills.\nTo work weekends and holidays (on occasion).\n2+ years of experience with Java or another programming language (RubyPython/ Groovy/ GO - a plus).\nDeep understanding of working with dockerized applications (K8s - a plus).\nExperience with Continuous Deployment and Delivery tools: Chef, Puppet, Ansible -> a plus.\nExperience with Software Architecture design and product development -> a plus.\nExperience with Continuous Integration tools: CI Server, VCS, Artifactory, Jenkins, Ant, Hudson, Maven, Chef, Docker, Gradle, NPM -> a big plus.\nAn uncompromising desire to learn.\nWHAT JFROG CAN OFFER…\n Open to remote work for candidates outside a reasonable commuting distance to the Atlanta Swamp\nAt JFrog, base salary is only one component of our compensation package.\nThis position has a base salary range between $125,000 to $140,000. Base salary will be based on your skills, qualifications, experience, and location.\nThis position also includes an equity package of restricted stock units (RSU). In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan.\nJFrog provides employees with comprehensive benefits including medical, dental, vision, retirement, wellness, and much more!\nJFrog is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status or any other category protected by law.","description_format":"text","description_chars":4218,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Restricted stock units"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Supply Chain","Developer Tools"],"lifecycle":[{"event":"open","at":"2026-10-14T03:54:17Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 8 · green card filings: 5","filings_12m":8,"filings_prev_12m":17,"green_card_filings_12m":5,"median_offered_wage_usd":159808,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.596,"p_room":1,"age_days":7,"expected_fill_days":36,"reasons":["conf:2","stale_co","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":140000,"is_top_pay":true},"html_url":"https://alion.io/job/jfrog-technical-success-manager-2","json_url":"https://alion.io/job/jfrog-technical-success-manager-2.json","meta":{"generated_at":"2026-10-14T19:07:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25010,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7027},"rest":"https://alion.io/mcp/rest/get_company?id=7027"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjfrog-technical-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjfrog-technical-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjfrog-technical-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jfrog-technical-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjfrog-technical-success-manager-2"}]}