{"id":2531971,"url":"https://alion.io/job/jfrog-technical-success-manager-4","title":"Technical Success Manager","company":{"id":7027,"name":"JFrog","domain":"jfrog.com","url":"https://alion.io/company/jfrog","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":14,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany","Germany"],"countries":["DE"],"hiring_countries":["DE"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":71000,"max_usd":130000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T09:21:54Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T18:53:51Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Residency in Germany is required. This role is currently fully remote\nAt JFrog, we’re reinventing DevSecOps to help the world’s greatest companies innovate. Our team of industry-leading software security experts is a true pioneer, constantly pushing the boundaries with original research and technological innovation. JFrog is a special place with a unique combination of brilliance, spirit, and just all-around great people. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production - a concept we call “liquid software”. Wouldn't it be amazing if you could join us on our journey?\nWe’re looking for a talented and experienced Technical Success Manager for the DACH region to enable outcome-focused engagements with JFrog customers, focusing on three aspects:\nAccelerate adoption of JFrog products and value realization\nExplore new opportunities for expansion by understanding the scope of customer use cases\nEnhance customer loyalty\nAs a Technical Success Manager at JFrog you will…\nBe the customer’s trusted advisor\nFocus on the customer’s continuous interactions with JFrog, the customer’s lifetime value, and the associated NPS/CSAT scores\nAssist our customers in creating an adoption/rollout plan to ensure they are confident in successfully embedding the JFrog Platform\nProvide Service to the JFrog Sales team by focusing on customers’ strategy, and make sure the JFrog Platform helps customers achieve their goals, enabling the JFrog Sales account manager to be there when customers need them and to get renewals and upsells done on time\nFormulate and deliver projects by collaborating with JFrog customers based on agreed-upon timelines\nWork with the Solution Engineering and Professional Services teams to ensure all customers complete their projects in a timely and successfully\nMonitor the customer's health and their perception of the JFrog brand by becoming a Platform Health ExpertBy effectively communicating technical knowledge and operational excellence to customers on best practices, and ensuring they maintain a healthy platform\n\nBe the first point of escalation\nDevelop a full understanding of the JFrog Platform, including:The value proposition and sales messaging\nOut-of-the-box reporting where needed\n\nSuccess journey planning and execution\nContinuous communication and working relationship\nTo be a Technical Success Manager at JFrog you need...\nBachelor’s/Master's Degree in Technology or business/management\n7+ years of professional experience, preferably in customer success management, relationship management, delivery management, consulting, or enterprise delivery\n3+ years of experience in the software industry, preferably in SaaS companies \nAbility to effectively liaise with customers and regional teams/leadership\nAbility to effectively present technical presentations\nFlexibility in working hours to accommodate our global presence \nOccasional travel to visit customers in person in the DACH region\nNative German speaker - Mandatory (read/write/speak)\nFluent English - Mandatory (read/write/speak)","description_format":"text","description_chars":3137,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"German","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Supply Chain","Developer Tools"],"lifecycle":[{"event":"open","at":"2026-10-14T13:03:00Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.695,"p_room":1,"age_days":0,"expected_fill_days":36,"reasons":["conf:2","stale_co","wave","velocity","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/jfrog-technical-success-manager-4","json_url":"https://alion.io/job/jfrog-technical-success-manager-4.json","meta":{"generated_at":"2026-10-15T21:08:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32127,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7027},"rest":"https://alion.io/mcp/rest/get_company?id=7027"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjfrog-technical-success-manager-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjfrog-technical-success-manager-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjfrog-technical-success-manager-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jfrog-technical-success-manager-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjfrog-technical-success-manager-4"}]}