{"id":3754314,"url":"https://alion.io/job/jhpiego-intern-it","title":"Intern – IT","company":{"id":1761604,"name":"Jhpiego","domain":"jhpiego.org","url":"https://alion.io/company/jhpiego","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dar es Salaam, Tanzania"],"countries":["TZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-04T16:26:19Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-07T10:20:03Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Overview\nThe IT Intern will provide technical and administrative support to the IT department, ensuring the efficient operation of IT systems, end-user services, and digital collaboration platforms across Jhpiego Tanzania. The intern will gain hands-on experience in IT service management, Microsoft 365 administration, network support, cybersecurity, user training, and digital workplace technologies while supporting organizational objectives in the health sector.\nThis position will be closed on November 10, 2026.\nResponsibilities\n1. IT Service Desk & Ticketing System Support\nProvide first-level technical support to staff through the organization's IT ticketing system.\nLog, categorize, prioritize, track, and resolve IT support requests in accordance with established Service Level Agreements (SLAs).\nEscalate complex technical issues to the appropriate IT personnel when necessary.\nResolve ticket queues and provide timely updates to users regarding issue resolution status.\n2. Computer Configuration & End-User Support\nConfigure, deploy, and maintain desktops, laptops, printers, scanners, and mobile devices.\nInstall, upgrade, and troubleshoot operating systems and standard business applications.\nSupport onboarding and offboarding processes, including workstation setup and equipment allocation.\nDiagnose and resolve hardware, software, and connectivity issues.\nMaintain accurate records of IT assets and device configurations.\n3. SharePoint & Microsoft 365 Support\nProvide user support for SharePoint Online, Teams, OneDrive, Outlook, and other Microsoft 365 services.\nSupport SharePoint content organization, access management, and user adoption initiatives.\nAssist in troubleshooting Microsoft 365-related issues and requests.\nPromote best practices for collaboation and information management.\n4.Network Infrastructure & Performance Management\nAssist in monitoring network performance, availability, and connectivity across Jhpiego offices.\nSupport troubleshooting of LAN, WAN, Wi-Fi, VPN, and internet connectivity issues.\nParticipate in routine network maintenance and performance optimization activities.\nMonitor network devices and report anomalies, outages, or performance bottlenecks.\nAssist in maintaining network documentation and inventories.\n5.IT Training & Digital Literacy\nDevelop user-friendly IT training materials, quick reference guides, and knowledge articles.\nFacilitate end-user awareness sessions as part of the Click Smart IT Program, conducted on a bi-weekly basis.\nTrain staff on cybersecurity awareness, Microsoft 365 tools, SharePoint, and organizational IT policies.\nSupport onboarding sessions for new staff members on IT systems and services.\nGather participant feedback and continuously improve training content and delivery methods.\n6.Information Security & Compliance\nSupport implementation of IT security policies, standards, and procedures.\nAssist in endpoint protection monitoring, antivirus updates, and vulnerability management activities.\nPromote cybersecurity best practices among staff.\nSupport compliance with organizational data protection and information security requirements.\n7. Documentation & Reporting\nMaintain accurate IT documentation, system records, inventories, and configuration records.\nParticipate in developing user manuals, technical procedures, and standard operating guidelines.\nPrepare periodic reports on service desk performance, training activities, and infrastructure support.\nAssist with maintaining knowledge management repositories and IT documentation libraries.\n8.IT Projects & General Support\nParticipate in IT infrastructure, digital transformation, and system improvement projects.\nProvide technical support during workshops, meetings, webinars, and organizational events.\nPerform other IT-related duties assigned by the supervisor.\nRequired Qualifications\nBachelor’s degree in information technology, Computer Science, Information Systems, Computer Engineering, Telecommunications, Cybersecurity or a related field\nRequired Knowledge and Skills\nBasic knowledge of computer hardware configuration and troubleshooting.\nFamiliarity with Microsoft Windows operating systems and Microsoft 365 applications.\nUnderstanding of Active Directory and user account management.\nBasic knowledge of SharePoint Online and Microsoft Teams.\nUnderstanding networking concepts including TCP/IP, DNS, DHCP, LAN, WAN, Wi-Fi, and VPN.\nFamiliarity with IT ticketing systems and service desk operations.\nKnowledge of cybersecurity principles is an added advantage.\nAbility to create training materials and deliver user training sessions.\n\nJhpiego offers competitive salaries and a comprehensive employee benefits package.\nPlease apply at www.jhpiego.org/careers\nApplicants must submit a single document for upload to include cover letters, resume, and references. \nFor further information about Jhpiego, visit our website at www.jhpiego.org\n\nNote: The successful candidate selected for this position will be subject to a pre-employment background investigation.\nJhpiego is an Affirmative Action/Equal Opportunity Employer\n\nJhpiego, a Johns Hopkins University affiliate, is an equal opportunity employer and does not discriminate on the basis of gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, other legally protected characteristics or any other occupationally irrelevant criteria. Jhpiego promotes Affirmative Action for minorities, women, individuals who are disabled, and veterans.\n\nRECRUITMENT SCAMS & FRAUD WARNING\nJhpiego has become aware of scams involving false job offers. Please be advised:\nRecruiters will never ask for a fee during any stage of the recruitment process.\nAll active jobs are advertised directly on our careers page.\nOfficial Jhpiego emails will always arrive from a Jhpiego.org email address.\nPlease report any suspicious communications to ","description_format":"text","description_chars":5969,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","Nonprofits & Foundations","Public Health & Prevention"],"lifecycle":[{"event":"open","at":"2026-11-04T16:26:19Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":9,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/jhpiego-intern-it","json_url":"https://alion.io/job/jhpiego-intern-it.json","meta":{"generated_at":"2026-11-07T13:01:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15210,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1761604},"rest":"https://alion.io/mcp/rest/get_company?id=1761604"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjhpiego-intern-it"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjhpiego-intern-it"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjhpiego-intern-it"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jhpiego-intern-it\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjhpiego-intern-it"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3754314}},{"tool":"search_jobs","arguments":{"company":"jhpiego.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3754314},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}