{"id":1547517,"url":"https://alion.io/job/jibeapply-crm-operations-manager","title":"CRM Operations Manager","company":{"id":3845203,"name":"H&R Block","domain":"hrblock.jibeapply.com","url":"https://alion.io/company/jibeapply-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":81600,"max":122400,"currency":"USD","period":"year","gross":null,"usd_annual":122400},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T22:31:01Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-06T20:25:20Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About the Role\nAt H&R Block, the CRM Operations Manager role is responsible for executing customer lifecycle and promotional marketing campaigns across email and other CRM channels that support customer engagement, retention, and revenue growth. This role combines marketing operations expertise with strong attention to detail, ensuring campaigns are built, tested, and deployed accurately and efficiently using enterprise marketing technology platforms. Reporting into Marketing, this role partners closely with CRM Strategy, Email Design, Copywriting, Quality Assurance, Go-to-Market (GTM), Analytics, and Technology teams to bring campaigns to life. The CRM Operations Specialist leverages established templates, modular content frameworks, and campaign requirements to build and execute customer communications within Salesforce Marketing Cloud (SFMC) and Adobe Journey Optimizer (AJO).\nDay to day, you'll...\nBuild and deploy CRM campaigns using approved templates, modules, and content components in SFMC and AJO\nConfigure and execute email campaigns, customer journeys, triggered communications, and audience-targeted initiatives\nTranslate creative assets into production-ready customer communications\nPartner with Email Design Leads to implement email designs accurately across templates and platforms\nCollaborate with Copywriting teams to ensure messaging is implemented correctly\nWork closely with QA to validate functionality, rendering, personalization, and audience targeting before deployment\nCoordinate with GTM teams to support campaign schedules and launch readiness\nConfigure audience segments, dynamic content, links, personalization, and tracking parameters \nPartner with Data Management teams to validate audience selections and ensure customer segments are accurately configured and activated for campaign execution\nConduct end-to-end testing across devices and email clients\nExecute campaign deployments according to established processes and governance standards\nMonitor campaign execution and troubleshoot issues\nMaintain campaign documentation and production schedules\nRequired Qualifications\nBachelor's degree in Marketing, Communications, Business, Information Systems, or a related field\n5+ years of experience in CRM operations, email marketing, campaign execution, or marketing automation\nHands-on experience with SFMC, AJO, or similar platforms\nExperience building and executing email campaigns using templates and modular content systems\nUnderstanding of email marketing best practices and audience segmentation\nExperience collaborating with creative, copywriting, QA, marketing, and technology teams\nStrong attention to detail and ability to manage multiple campaigns\nKnowledge of email rendering, testing methodologies, and QA processes\nStrong organizational, communication, and project management skills\nSFMC, AJO, or related certifications are a plus\nWhy work for us\nAt H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.Pay Range Information\nThe pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.Pay Range\n$81,600.00 - $122,400.00/Yr.Sponsored Job\n#LI-CS1 #LI-REMOTE","description_format":"text","description_chars":4630,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-30T22:31:01Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.567,"p_room":0.578,"age_days":5,"expected_fill_days":4,"reasons":["conf:1","velocity","win:tail"],"computed_at":"2026-10-06T05:45:30Z"},"pay":{"stated_usd_annual":122400,"is_top_pay":false},"html_url":"https://alion.io/job/jibeapply-crm-operations-manager","json_url":"https://alion.io/job/jibeapply-crm-operations-manager.json","meta":{"generated_at":"2026-10-06T21:09:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":525,"day_limit":5000,"remaining_today":4475,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3845203},"rest":"https://alion.io/mcp/rest/get_company?id=3845203"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjibeapply-crm-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjibeapply-crm-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjibeapply-crm-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jibeapply-crm-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjibeapply-crm-operations-manager"}]}