{"id":1547524,"url":"https://alion.io/job/jibeapply-senior-qa-analyst-crm","title":"Senior QA Analyst - CRM","company":{"id":2633,"name":"H&R Block","domain":"hrblock.com","url":"https://alion.io/company/hrblock","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"QA","role_family":"QA","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":73400,"max":110100,"currency":"USD","period":"year","gross":null,"usd_annual":110100},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T22:31:01Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-21T17:13:08Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"About the Role\nAt H&R Block, the Senior QA Analyst - CRM is responsible for ensuring the quality, accuracy, and successful delivery of customer communications across email and CRM marketing channels. This role combines quality assurance expertise with a deep understanding of marketing operations, validating customer-facing communications before deployment to ensure a seamless customer experience and adherence to business requirements. This role partners closely with CRM Operations, CRM Strategy, Email Design, Copywriting, Go-to-Market (GTM), Data Management, Analytics, and Technology teams to verify campaign readiness and execution quality. The QA Analyst leverages testing methodologies, quality standards, and platform expertise to identify issues, mitigate risk, and ensure campaigns are delivered accurately across Salesforce Marketing Cloud (SFMC), Adobe Journey Optimizer (AJO), and related CRM technologies.\nDay to day, you'll...\nPerform end-to-end quality assurance reviews for CRM campaigns, including email, customer journeys, triggered communications, and promotional campaigns\nValidate campaign builds within Salesforce Marketing Cloud (SFMC), Adobe Journey Optimizer (AJO), and related marketing technology platforms\nReview email content, layouts, links, personalization, dynamic content, targeting requirements, and customer experiences for accuracy and completeness\nPartner with CRM Operations teams to ensure campaign requirements are implemented correctly and align with approved business specifications\nCollaborate with Email Design Leads to validate design fidelity across templates, modules, devices, browsers, and email clients\nWork closely with Copywriting teams to ensure content is accurate, approved, and free of grammatical, formatting, and brand compliance issues\nValidate audience targeting and campaign requirements in partnership with Data Management teams\nExecute comprehensive testing of customer journeys, triggered communications, decision logic, and deployment workflows\nVerify tracking parameters, reporting requirements, suppression logic, and campaign configurations prior to launch\nIdentify, document, prioritize, and communicate defects, risks, and quality concerns to cross-functional stakeholders\nSupport user acceptance testing (UAT) and production readiness reviews for CRM campaigns and enhancements\nMaintain QA documentation, testing procedures, defect logs, and quality standards\nParticipate in campaign launch reviews and post-launch validation activities. \nCollaborate with GTM, Technology, and Analytics teams to resolve production issues and improve quality processes\nIdentify opportunities to enhance testing efficiency, quality controls, and campaign execution processes\nStay current on CRM platform functionality, email marketing best practices, and quality assurance methodologies\nRequired Qualifications\nBachelor's degree in Marketing, Business, Information Systems, Communications, Computer Science, or a related field\n5+ years of experience in quality assurance, marketing operations, CRM execution, digital marketing, or related disciplines\nExperience testing email campaigns, customer journeys, marketing automation workflows, or CRM communications\nFamiliarity with Salesforce Marketing Cloud (SFMC), Adobe Journey Optimizer (AJO), or similar marketing automation platforms\nUnderstanding of CRM campaign execution processes, customer lifecycle marketing, and email marketing best practices\nExperience validating email rendering, personalization, dynamic content, links, audience targeting requirements, and campaign functionality\nStrong attention to detail with the ability to identify defects and maintain high quality standards in a fast-paced environment\nExperience working cross-functionally with marketing, creative, copywriting, operations, data, and technology teams\nKnowledge of QA methodologies, test planning, test cases, defect tracking, and root cause analysis\nExperience with email testing and validation tools such as Litmus, Email on Acid, or similar solutions is a plus\nExperience supporting high-volume, seasonal, or regulated marketing programs is a plus\nQA, marketing technology, or CRM platform certifications are a plus\nWhy work for us\nAt H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.Pay Range Information\nThe pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.Pay Range\n$73,400.00 - $110,100.00/Yr.","description_format":"text","description_chars":5919,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-30T22:31:01Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.606,"p_room":0.35,"age_days":20,"expected_fill_days":9,"reasons":["conf:2","velocity","win:tail"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":110100,"is_top_pay":true},"html_url":"https://alion.io/job/jibeapply-senior-qa-analyst-crm","json_url":"https://alion.io/job/jibeapply-senior-qa-analyst-crm.json","meta":{"generated_at":"2026-10-21T18:04:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25480,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2633},"rest":"https://alion.io/mcp/rest/get_company?id=2633"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjibeapply-senior-qa-analyst-crm"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjibeapply-senior-qa-analyst-crm"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjibeapply-senior-qa-analyst-crm"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jibeapply-senior-qa-analyst-crm\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjibeapply-senior-qa-analyst-crm"}]}