{"id":2866579,"url":"https://alion.io/job/jigsaw-product-support-implementation-specialist","title":"Product Support & Implementation Specialist","company":{"id":71532,"name":"Jigsaw","domain":"jigsaw.ae","url":"https://alion.io/company/jigsaw-ae","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Los Angeles, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":88000,"currency":"USD","period":"year","gross":null,"usd_annual":88000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Canva","optional":true},{"name":"Figma","optional":true}],"status":"closed","first_seen_at":"2026-10-19T17:34:03Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T14:45:59Z","board_verified":false,"closed_at":"2026-10-22T14:45:59Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"About us\nAt Jigsaw, we’re on a mission to transform the way professional services and financial institutions work. We do this by helping our clients organise, visualise and use their data (think Figma or Canva but for the ‘City’). Our clients include the world’s biggest consultancies, leading financial institutions and top law firms.\nJigsaw was founded by two seasoned entrepreneurs, Stephen and Travis. This is their second venture together; their first was acquired by a US private equity firm and went on to become a billion-dollar company and a household name in professional service firms across the world. Jigsaw is now on a growth trajectory few Series A companies achieve - putting us in the top quartile SaaS companies globally. Today we proudly serve thousands of users from nearly two hundred businesses worldwide, who love our products and use them everyday.\nBut we’re only getting started! We have ambitious goals and we’re looking for talented people to help us achieve them.\nWhy join us?\nWe're not about the corporate grind; instead, we thrive on creativity, enthusiasm, and a touch of humour to make magic happen.\nWe hire people with high ownership and a bias for action. Then we trust and empower them to do their best work.\nThe Role\nWhen a lawyer, accountant or finance team hits a problem with Jigsaw, you're the person who fixes it. When a new client signs, you're the person who gets their data in. About 80% of your time is live support: fast, reactive and varied, with replies measured in minutes. The rest is implementation work and helping the wider team.\nPlease note: This is a remote, US-based role with West Coast hours preferred, as you'll need to overlap with our Sydney-based team each day (2-6pm Pacific Time, depending on the time of year).\nYou'll focus on...\nResolving support queries by email, often moving to a live Teams call, usually with senior people under time pressure\n\nTroubleshooting across the whole stack: browser, network, SSO and Azure, data formats, and our app\n\nRunning data implementations: take a client's messy spreadsheets and legacy PowerPoint or PDF charts, use AI tooling to transform and merge them into one master data set in Jigsaw, then break it back out into views that answer real questions. The output has to be accurate and it has to look excellent\n\nUsing AI tools every day to transform data, investigate issues and build small tools that save you time\n\nTraining users, walking clients through their implementations and, as you grow, joining technical presale calls\n\nAdvising Product and Engineering what clients are running into, and showing rather than telling: when a client asks whether something is possible, use AI tools to build a rough working version of the solution, clearly labelled as a prototype\n\nYou'll probably love this if...\nYou're the person people come to when the printer, the Wi-Fi or the spreadsheet breaks, and you like being that person\n\nYou've worked in a service job (hospitality, retail, a helpdesk) and found it satisfying to leave someone better off\n\nYou've been a support engineer, sales or solutions engineer, implementation consultant, IT consultant or technical account manager, and you want more technical depth with the same human contact\n\nYou'd rather solve ten people's problems today than one puzzle this week\n\nYou'll need to\nPrior experience in a technical, client facing role ideally working with a Product for a SaaS company\n\nTo be a phenomenal Communicator - you’re clear, concise, and empathetic, creating exceptional experiences for our clients, whether they are external customers or internal teams.\n\nTo be a problem-solver, you thrive diving into complex issues, identifying patterns, and finding root causes to resolve problems efficiently.\n\nTechnical aptitude, you've built and fixed things, and your capabilities with Excel and data are strong. SQL, Python and scripting are great to have, but not mandatory\n\nTo be organised & methodical, you keep calm under pressure and thrive in fast-paced settings managing multiple tasks simultaneously.\n\nA relentless service mindset, you love helping people, anticipating needs and delivering world-class experiences to every user, client or colleague.\n\nA hunger for growth: You want to build a scale-up from the inside and welcome challenges. You want to grow your skillset in new ways.\n\nWho should apply?\nIf you thrive in fast-paced environments, love solving problems, and want to work across multiple teams, this role is for you. You’ll gain exposure to both customer-facing work and technical product development, making it an ideal steppingstone for future career growth.","description_format":"text","description_chars":4633,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-19T17:55:33Z"},{"event":"close","at":"2026-10-22T14:45:59Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":88000,"is_top_pay":true},"html_url":"https://alion.io/job/jigsaw-product-support-implementation-specialist","json_url":"https://alion.io/job/jigsaw-product-support-implementation-specialist.json","meta":{"generated_at":"2026-10-25T07:08:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":71532},"rest":"https://alion.io/mcp/rest/get_company?id=71532"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjigsaw-product-support-implementation-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjigsaw-product-support-implementation-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjigsaw-product-support-implementation-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jigsaw-product-support-implementation-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjigsaw-product-support-implementation-specialist"}]}