{"id":2416721,"url":"https://alion.io/job/jitter-product-support-specialist","title":"Product Support Specialist","company":{"id":1900354,"name":"Jitter","domain":"jitter.video","url":"https://alion.io/company/jitter-video","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":70000,"currency":"EUR","period":"year","gross":null,"usd_annual":78249},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Intercom","optional":false},{"name":"Stripe","optional":false},{"name":"Discord","optional":true},{"name":"Figma","optional":true},{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-09-25T09:51:10Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-16T00:36:57Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Summary\nBe the cornerstone of our pioneering support team focused on delivering a best-in-class customer experience, helping our users create their best work with Jitter.\n55-70k€ + Stock options / BSPCE - we can go higher for exceptional candidates\nBased in Paris (in-person) - we are open to remote in Europe or relocation packages for exceptional candidates\nWe’re an international team and work in English\nWho we are\nJitter is a fast, simple, and collaborative motion design tool on the web. We help creative teams create on-brand videos, social media, apps, and websites at scale - and collaborate easily with teammates, clients, and stakeholders.\nJitter serves more than 100k users monthly, the community awarded us a Design tool of the Year award on Product Hunt, and our Figma plugin has more than 500k installs.\nWe’re a small, ambitious team from Apple, GoPro, Google, Pitch, Slack and YC and scaling to empower more designers with the modern animation tool they’ve been dreaming of.\nOur mission. Make motion design accessible to all designers.\nOur ambition. Become the leading platform to create animated content.\nMore about us at Work at Jitter\nYour mission\nAs a pioneering Product Support Specialist, your mission is to help people. Specifically, to help Jitter users of all levels get the most out of our product and realize their creative vision. A high degree of personal care and curiosity towards our users’ needs is core to what we do, and we work with AI tools to extend the coverage of our lean team. You will:\nBecome a Jitter expert, mastering its features, use cases, and workflows.\n\nBe a passionate advocate for customer pain points, bugs, and feature requests, working closely with design and engineering to refine and shape the product.\n\nContribute to scaling our support operations to deliver a frictionless support experience for our growing user base.\n\nDevelop and iterate help resources to help users learn about Jitter and get the most out of it.\n\nProvide coaching, guidance, and mentorship to future support team members.\n\nImpact and opportunities\nYou’ll be the voice of our customers and turn their feedback into product improvements.\n\nYou’ll build the foundation of our support and education systems, and be fully hands-on iterating our tooling, processes, and content.\n\nYour content will help thousands of users monthly learn Jitter autonomously.\n\nYou’ll grow with the company and potentially evolve into leadership roles in support, success, product, or marketing.\n\nWhat we’re looking for\n3+ years of experience in Product Support, Customer Experience, or a similar SaaS role, ideally supporting creative software or technology products in the design space.\n\nProven track record of contributing to scaling support operations, including leveraging or configuring automated tools and workflows to solve problems at scale.\n\nImpeccable written and verbal communication skills (native-level English) and a confident ability to engage customers at all levels with empathy and clarity.\n\nExperience with technical troubleshooting and issue diagnosis. You have a solid picture of how web applications work and can extrapolate information across logs, screenshots, and reports to clarify and articulate issues.\n\nFamiliarity with modern service platforms and related tools (e.g. Intercom, Zendesk, Stripe).\n\nBonus points if you:\nHave worked with AI solutions to complement and scale human-led support.\n\nHave professional experience in design, video, or animation (or a strong personal interest).\n\nUnderstand creative workflows and the design community.\n\nAre active on Discord or familiar with creative online communities.\n\nWork environment and culture\nWe are building a stellar team of humble, inspiring, creative smart folks who enjoy building world-class products, learning, and growing together. Here are some soft skills we’re excited about:\nExcellence. You love building great products and you deeply care about the quality of your work. You always go the extra mile.\nEnergy. You are clear and engaging. You are excited to ship, and pass that energy to the team. You love to come up with creative solutions.\nTeam play. You are a team player who loves to co-create. You love to be inspired, and inspire others to help them grow.\nOwnership. You are a self-starter who gets things done. You focus on the most impactful initiatives with an entrepreneurial spirit.\nDiversity and inclusion are core to our culture. If you are a member of an underrepresented group in tech, we strongly encourage you to apply.\nPerks and benefits\nWe offer best-in-class benefits:\nCompetitive salary and equity\n\nEmployee-friendly equity terms (extended exercise period)\n\nWork the way you want\n\nLatest productivity software\n\nTeam events & offsites\n\nLaptop of your choice, display and accessories for your office space\n\nHealth insurance for you and your family\n\nFive weeks of paid vacation\n\nParental leave","description_format":"text","description_chars":4904,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Health insurance","Parental leave","Stock 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