{"id":721823,"url":"https://alion.io/job/jmark-system-administrator-ii","title":"System Administrator II","company":{"id":679090,"name":"JMARK","domain":"jmark.com","url":"https://alion.io/company/jmark-2","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tulsa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":132000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":620},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Hyper-V","optional":false},{"name":"Microsoft Office","optional":false},{"name":"MS SQL","optional":false},{"name":"PowerShell","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-08-25T17:28:29Z","employer_posted_date":"2026-08-25","last_verified_at":"2026-10-17T11:23:46Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"JMARK is a leading provider of managed IT services, cybersecurity solutions, cloud technologies, and strategic IT consulting. Founded on the principle of People First. Technology Second., JMARK partners with businesses to transform technology into a true driver of growth, resilience, and competitive advantage.\nWith a focus on proactive strategies, exceptional customer experience, and business value, JMARK helps organizations reduce risks, increase efficiency, and plan for the future. Our team combines technical expertise with a people-centric approach, ensuring that every solution aligns with client goals, culture, and long-term success.\nAt the heart of JMARK’s philosophy are our core values:\nHonesty - honoring commitments and building trust\nPassion - loving what we do and where we do it\nTeamwork - working together to prevent problems and create solutions\nExcellence - exceeding expectations through initiative and follow-through\nAccountability - doing what we say we will do\nFun - celebrating success and enjoying the journey\nFor more than three decades, JMARK has served as a trusted IT partner across industries, helping businesses thrive with secure, reliable, and future-ready technology solutions.\nThe Opportunity\nAre you an experienced IT professional who enjoys solving more complex technical problems, taking ownership of client environments, and helping other technicians grow?\nJMARK Business Solutions is looking for a System Administrator II to join our team as a dedicated onsite IT resource for one of our banking clients. You will be a JMARK employee while working primarily onsite at the client's location, serving as a trusted technology partner and working closely with the broader JMARK technical team.\nThis position goes beyond traditional desktop support. You'll troubleshoot escalated technical issues, support servers and network infrastructure, identify recurring problems before they create larger disruptions, help maintain the overall health of the client's technology environment, and provide guidance to Level 1 technical resources.\nAt JMARK, we believe in People First. Technology Second. We're looking for someone who understands that technical expertise is most valuable when it helps people work effectively and businesses operate successfully.\nWhat You'll Do\nAs a System Administrator II, you'll provide advanced onsite and remote support while taking greater ownership of the client's technology environment.\nYour responsibilities will include:\nProvide responsive, professional onsite and remote technical support.\nTroubleshoot and resolve escalated technical issues from Level 1 resources.\nIdentify, document, troubleshoot, and resolve workstation, server, network, application, and connectivity issues.\nManage, maintain, troubleshoot, and support client network infrastructure.\nMaintain the health and efficiency of service queues, team boards, and client systems.\nReview tickets and client environments to identify recurring or systemic technology issues.\nIdentify proactive solutions and either implement them or escalate more complex issues to Level 3 resources.\nEnsure Routine Health Assessments are completed and assist Level 1 team members in meeting RHA requirements.\nAssist with scheduling service cases and onsite work as needed.\nPartner with Service and Project Managers on client-related projects.\nPerform preventative maintenance, installations, upgrades, migrations, and technology deployments.\nAccurately document technical work and resolutions within ConnectWise and other JMARK systems.\nReview Level 1 ticket documentation to help ensure accuracy, completeness, and quality.\nRecommend appropriate technology changes through JMARK's change-management processes.\nTechnical Responsibilities\nThis position will work across a variety of technologies and environments. You should be comfortable troubleshooting and supporting technologies including:\nMicrosoft Windows operating systems.\nMicrosoft Office and Microsoft 365.\nWindows Server 2012 through 2019 environments.\nActive Directory and advanced troubleshooting tools, including ADUC, RSOP, DCDiag, and DFUtil.\nVMware and Hyper-V virtualization environments.\nWindows virtual machines.\nRemote Desktop Services.\nMicrosoft SQL environments.\nOn-premises Microsoft Exchange.\nCisco, Meraki, and other VPN technologies.\nIPv4 and IPv6 networking.\nRouters, switches, firewalls, wireless systems, and network connectivity.\nEndpoint security technologies including antivirus, anti-spam, anti-spyware, and related security solutions.\nServer hardware and lights-out management technologies.\nClient-specific line-of-business applications.\nYou'll also be expected to:\nTroubleshoot server-related issues using PowerShell.\nDevelop and modify login scripts.\nInstall, upgrade, and migrate Windows workstations and servers.\nUnderstand basic server and infrastructure migration paths.\nUtilize JMARK's ConnectWise Suite, network management, monitoring, and documentation platforms.\nDocument service activity thoroughly and accurately.\nLeadership and Mentoring\nYou don't need a management title to be a leader.\nAs a System Administrator II, you'll be expected to help strengthen the team around you by:\nServing as a technical resource for Level 1 team members.\nAssisting Level 1 technicians with escalated issues.\nReviewing ticket documentation and providing constructive guidance.\nHelping Level 1 team members improve client communication.\nSharing technical knowledge and areas of expertise with teammates.\nHelping identify recurring technical issues and opportunities for proactive improvements.\nModeling ownership, accountability, professionalism, and exceptional client service.\nWhat We're Looking For\nWe're looking for someone who has moved beyond basic IT troubleshooting and is ready to take greater ownership of systems, client relationships, and technical outcomes.\nYou'll be successful in this role if you:\nHave strong Windows desktop and server troubleshooting skills.\nCan independently investigate and resolve moderately complex technical issues.\nUnderstand Active Directory, virtualization, networking, VPN, and server technologies.\nAre comfortable troubleshooting problems using PowerShell and advanced Windows tools.\nThink proactively and look for the root cause instead of repeatedly fixing the same symptom.\nKnow when to continue troubleshooting and when an issue needs to be escalated.\nCan prioritize and manage multiple technical issues in a fast-moving environment.\nCommunicate technical information clearly to both technical and nontechnical audiences.\nStay calm and professional when users have urgent technology needs.\nEnjoy teaching, mentoring, and helping less-experienced technicians develop.\nTake ownership and follow issues through to resolution.\nEnjoy learning new technologies and continuously developing your skills.\nExperience\nWe're looking for candidates with approximately 18 to 36 months of experience working in a similar IT support, systems administration, or technical services position.\nEquivalent experience through an apprenticeship program or demonstrated technical competency may also be considered.\nMore important than checking every box is your ability to demonstrate that you have the technical foundation, troubleshooting ability, communication skills, and initiative necessary to succeed at this level.\nCompensation\nThe salary range for this position is $55,000 - $70,000 annually, depending on experience, technical knowledge, demonstrated competencies, and qualifications.\nProfessional Development\nTechnology doesn't stand still, and neither should your career.\nJMARK encourages continued professional and technical development. In this role, you'll have opportunities to:\nParticipate in ongoing technical training.\nPursue manufacturer and software certifications.\nMeet regularly with JMARK's Technical Trainer to develop and track your professional growth plan.\nStay current on technologies and industry trends.\nShare new knowledge and best practices with other JMARK team members.\nDevelop deeper expertise in areas that interest you.\nMentor other technical team members.\nParticipate in company-sponsored activities related to your position.\nContinue building skills that can prepare you for future technical opportunities within JMARK.\nAdditional Requirements\nCandidates must have:\nA valid driver's license.\nProof of vehicle insurance.\nReliable transportation that can be used to perform job responsibilities when necessary.\nAbility to travel as required by the position.\nAbility to work independently while remaining closely connected to the larger JMARK team.","description_format":"text","description_chars":8603,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-09-11T07:14:24Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.372,"p_room":0.45,"age_days":52,"expected_fill_days":30,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/jmark-system-administrator-ii","json_url":"https://alion.io/job/jmark-system-administrator-ii.json","meta":{"generated_at":"2026-10-17T13:34:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18284,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":679090},"rest":"https://alion.io/mcp/rest/get_company?id=679090"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjmark-system-administrator-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjmark-system-administrator-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjmark-system-administrator-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jmark-system-administrator-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjmark-system-administrator-ii"}]}