{"id":3593213,"url":"https://alion.io/job/jmj-phillip-customer-service-representative","title":"Customer Service Representative","company":{"id":2483615,"name":"JMJ Phillip","domain":"jmjphillip.com","url":"https://alion.io/company/jmjphillip","size_band":"501-1000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jackson, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":60000,"currency":"USD","period":"year","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-30T14:54:46Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T12:09:12Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"We are seeking a Customer Service Representative to provide excellent customer support, manage inquiries, process orders, and maintain positive customer relationships. The ideal candidate will have strong communication and organizational skills, attention to detail, and the ability to coordinate with internal teams to ensure customer needs are met efficiently and accurately.\n\nPosition Responsibilities\n\nCustomer Support\n\nRespond to customer inquiries regarding products, orders, deliveries, and service requests.\n\nProvide timely, professional, and accurate information to customers.\n\nAddress customer concerns and coordinate resolutions with the appropriate departments.\n\nMaintain positive customer relationships through consistent communication and follow-up.\n\nOrder Processing and Management\n\nReceive, enter, and process customer purchase orders accurately.\n\nHandle order modifications, adjustments, and other customer requests.\n\nMonitor order status and coordinate with production, scheduling, shipping, and logistics teams to support on-time delivery.\n\nMaintain accurate customer records and order documentation.\n\nCross-Functional Coordination\n\nCollaborate with sales, production, logistics, and other departments to meet customer expectations.\n\nCommunicate order updates, delivery schedules, and potential delays to customers.\n\nSupport the resolution of order discrepancies and service issues.\n\nDocumentation and Process Compliance\n\nMaintain organized records of customer communications, transactions, and order changes.\n\nFollow established procedures, company policies, and applicable safety and quality requirements.\n\nIdentify opportunities to improve customer service processes and operational efficiency.\n\nPrerequisites\n\nAssociate's or bachelor's degree preferred.\n\nPrevious experience in customer service, order processing, or administrative support is an advantage.\n\nExperience in manufacturing, distribution, or packaging environments is preferred.\n\nStrong verbal and written communication skills.\n\nExcellent organizational skills and attention to detail.\n\nAbility to manage multiple tasks and meet deadlines in a fast-paced environment.\n\nStrong problem-solving skills and a customer-focused approach.\n\nProficiency in Microsoft Office and familiarity with order management or ERP systems.\n\nAbility to work effectively with customers and cross-functional teams.\n\nCertifications (Preferred, but Not Required)\n\nCustomer service or customer relationship management training.\n\nTraining in business communication or administrative support.\n\nFamiliarity with ERP systems, order management software, or customer relationship management tools.\n\nQuality management or workplace safety training.\n\nWhat the Role Offers\n\nSalary Range: $50,000-$60,000 per year.\n\nAn opportunity to build and strengthen customer service skills.\n\nExposure to manufacturing operations, order management, and supply chain coordination.\n\nCollaboration with sales, production, and logistics teams.\n\nOpportunities for professional development and career advancement.\n\nWhy Jackson?\n\nJackson offers a business environment with opportunities for customer service professionals to support manufacturing, distribution, and customer relationship operations. The area provides a setting to develop communication, coordination, and problem-solving skills while contributing to customer satisfaction and efficient business processes.","description_format":"text","description_chars":3401,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-01T22:46:50Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.554,"p_room":0.945,"age_days":4,"expected_fill_days":9,"reasons":["conf:42","agency","urgency","win:mid"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/jmj-phillip-customer-service-representative","json_url":"https://alion.io/job/jmj-phillip-customer-service-representative.json","meta":{"generated_at":"2026-11-05T02:52:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3854,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2483615},"rest":"https://alion.io/mcp/rest/get_company?id=2483615"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjmj-phillip-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjmj-phillip-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjmj-phillip-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jmj-phillip-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjmj-phillip-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3593213}},{"tool":"search_jobs","arguments":{"company":"jmjphillip.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3593213},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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