{"id":2632252,"url":"https://alion.io/job/jo-academy-customer-service-representative","title":"Customer Service Representative","company":{"id":4406856,"name":"Jo Academy","domain":"joacademy.com","url":"https://alion.io/company/jo-academy","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ZenATS","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amman, Jordan"],"countries":["JO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":53000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1966},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-04-05T10:20:02Z","employer_posted_date":"2026-04-05","last_verified_at":"2026-10-22T17:21:31Z","board_verified":true,"closed_at":null,"days_open":200,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":199},"description":"About Jo Academy\nJo Academy is a pioneering EdTech company founded in 2014, offering a comprehensive digital learning platform across Jordan and the region. We serve diverse age groups through an integrated, interactive learning experience designed for national and international school students, as well as university learners.\nPowered by AI and cutting-edge technologies, Jo Academy enables personalized and adaptive learning journeys that respond to different needs and learning styles. Today, we support over two million learners through thousands of interactive lessons and educational resources.\nJo Academy is a member of ULA Group, alongside ULA KSA, and contributes to a broader vision of integrating emerging technologies, such as AI-powered adaptive learning, AR/VR, and virtual schools, into the education ecosystem in the region and beyond.\nOur Purpose\nJo Academy is driven by a clear purpose: to make education accessible, seamless, and engaging. Our mission focuses on increasing knowledge, building skills, and personalizing digital learning experiences. Through tech-enabled education, we are committed to empowering Arab learners, expanding their opportunities, and advancing digital education to better serve our community.\nOur Values\nAt Jo Academy, we foster a culture of innovation, creativity, and impact. As a leader in the EdTech field, we are committed to delivering meaningful products and services that truly make a difference.\nOur team is passionate, diverse, and excellence-driven, united by a shared belief in the power of education and technology to shape the future.\nAbout the Role\nWe are currently seeking to hire a Customer Service Representative to join our team. This role is ideal for fresh graduates who are eager to start their careers in a professional and supportive environment.\nThe role involves handling customer inquiries, supporting students and parents, and ensuring a high level of customer satisfaction across different communication channels.\nKey Responsibilities:\nHandle customer inquiries via phone, chat, and email in a professional and timely manner.\nProvide accurate information about Jo Academy’s services and courses.\nAssist students and parents with basic technical or service-related issues and escalate when needed.\nMaintain a positive and helpful attitude while dealing with customers.\nRecord and update customer information accurately in the system.\nFollow company policies, procedures, and customer service guidelines.\nCollaborate with internal teams to ensure customer satisfaction.\nPerform any other related tasks assigned by the direct manager.\nQualifications & Requirements:\nBachelor’s degree in any field.\n1-3 years of experience in customer service or a related role.\nResidents of Amman only.\nStrong communication skills in Arabic (English proficiency is a plus).\nGood computer skills and familiarity with basic systems.\nAbility to handle customer inquiries professionally and efficiently.\nStrong interpersonal skills and ability to work in a team-oriented environment.\nWillingness to work in shifts (morning and evening).\nRecruitment Statement\nOnly qualified and shortlisted candidates will be contacted.\nJo Academy is committed to equal opportunity, diversity, and inclusion. 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