{"id":3995930,"url":"https://alion.io/job/job-crystal-customer-support-agent","title":"Customer Support Agent","company":{"id":702781,"name":"Job Crystal","domain":"jobcrystal.com","url":"https://alion.io/company/job-crystal","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boksburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T09:01:04Z","employer_posted_date":null,"last_verified_at":"2026-11-04T09:01:04Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Job Intro\nCustomer Support Agent - Boksburg, GP Gauteng\n\nJob Description: Customer Support Agent (CSA)\n\nPurpose of the Role \n\nThe primary objective of the Customer Support Agent is to uphold exceptional service standards while ensuring high levels of customer satisfaction. This role requires a professional who is helpful, knowledgeable, and articulate when assisting customers with with inquiries related to the company's products, services, and technical support. \nJob Specification\nThe Customer Support Agent serves as a crucial liason between the business and its customers, addressing concerns efficiently and resolving issues such as complaints, order processing, cancellations, technical support requests, and other related queries. The agent plays a vital role in maintaining positive customer relationships and enhancing the overall customer experience. \nOffer\nAreas of Responsibility\n\nHelpdesk Support\n\nNetwork Operations Center (NOC)\n\nAccountabilities and Performance Measures\n\nEfficiently resolve customer complaints and inquiries through phone, email, and social media channels.\n\nAccurately document customer interactions, troubleshoot connectivity issues, and ensure compliance with SLAs.\n\nDemonstrate a strong understanding of TT Connect’s network design and operational functionality.\n\nMaintain precise stock documentation and oversee inventory management.\n\nExhibit excellent communication, problem-solving, and analytical skills to enhance customer satisfaction.\n\nEffectively multitask and coordinate various tasks to ensure smooth workflow and operational efficiency.\n\nQualifications / Requirements\n\nGrade 12 or National Senior Certificate.\n\nAt least 12 months of experience in an inbound/outbound call center environment.\n\nStrong communication and presentation skills.\n\nProficiency in using ticket logging systems for issue tracking and resolution.\n\nAbility to multitask, prioritize, and coordinate tasks effectively.\n\nStrong time management skills.\n\nA minimum of 12 months of experience in fiber network support or technical support.\n\nIn-depth knowledge of fiber converters and broadband routers is essential.\n\n A valid South African driver’s license (held for a minimum of 3 years).\n\nCompTIA N+,\n\nCertifications such as CompTIA A+ or Cisco CCNA would be advantageous but are not essential.\n\nOwn vehicle\n\nValid driver’s license\n\nShifts \n\n08:00 - 20:00\n\n20:00 - 8:00\n\n8:00 – 17:00\n\nIncluding working over weekends and public holidays, depending on the shift roster\n\nReporting\n\nThis position reports into the Customer Support Manager who will report on metrics and KPI’s assigned. The key performance indicators that will be used to judge the successful execution of this role.\n\nMonthly Salary: Market related","description_format":"text","description_chars":2728,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Job Boards & Aggregators","HR & Recruiting AI"],"lifecycle":[{"event":"open","at":"2026-11-10T00:58:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":25,"reasons":["seen:5","win:early"],"computed_at":"2026-11-10T06:22:45Z"},"pay":null,"html_url":"https://alion.io/job/job-crystal-customer-support-agent","json_url":"https://alion.io/job/job-crystal-customer-support-agent.json","meta":{"generated_at":"2026-11-10T06:22:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14832,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":702781},"rest":"https://alion.io/mcp/rest/get_company?id=702781"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjob-crystal-customer-support-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjob-crystal-customer-support-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjob-crystal-customer-support-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/job-crystal-customer-support-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjob-crystal-customer-support-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3995930}},{"tool":"search_jobs","arguments":{"company":"jobcrystal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3995930},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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