{"id":3930596,"url":"https://alion.io/job/job-crystal-restaurant-manager","title":"Restaurant Manager","company":{"id":702781,"name":"Job Crystal","domain":"jobcrystal.com","url":"https://alion.io/company/job-crystal","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T13:08:03Z","employer_posted_date":null,"last_verified_at":"2026-11-05T13:08:03Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Job Intro\nRestaurant Manager - Cape Town, WC Western Cape\n\nDUTIES & RESPONSIBILITIES, NOT LIMITED TO:\n\nService / Guest Relationships\n\nEstablishes a rapport with the customer throughout the service in order to gain their loyalty\n\nAnticipates customers' needs and takes them into account, responds to demands, gathers feedback and opinions on the quality of the service and the food\n\nIs available at all times to handle complaints when their staff have been unable to resolve them, quickly providing an answer and a solution; informs their superior of disputed cases\n\nConveys the image of the hotel and is an ambassador for the hotel brand\n\nIs excellently presented, must always be smiling, friendly and courteous towards customers, whilst ensuring an efficient service\n\nInspects the breakfast buffet and the set-up of the restaurant\n\nChecks that there are enough team members for the day's work (and organises the schedules in advance according to the week's events)\n\nHolds briefings: tells his/her team what is on the menu and how the service will be organised\n\nCoordinates the service with the kitchen and dishwashing\n\nCarries out systematic inspections of the bar, restaurant and offices, ensures the materials and equipment to be used is all in working order; takes any necessary action to fix or replace material and equipment as soon as possible; prepares the work orders and sends them to the technical department\n\nSupervises the organisation of the various events at the hotel: seminars, banquets, special events, etc.\n\nJob Specification\n\nFinancial Management /Administrative\n\nIs responsible for the purchasing office and wine cellar orders for all special event\n\nChecks requests, monitors and manages stock levels under his/her control\n\nOn a monthly basis, reviews and establishes the stock modifications; actively takes part in end-of-month and annual inventories\n\nPresents the figures at the briefing (daily management meeting)\n\nEnsures that the billing procedures are strictly adhered to\n\nMonitors billing and cash intake, ensures their compliance and accounts for any anomaly\n\nMonitors offers, gifts and discounts\n\nEnsures handover to the night shift and monitors the cash register\n\nKnows the procedures concerning the cash in the register, for which he/she is responsible and that he/she submits to any check at the request of the accounting department. He/she must account for the cash on a daily basis\n\nFollows the ratios of his/her department for optimising revenue;\n\nHelps prepare the department budget.\n\nOffer\n\nTeam management / Interdepartmental coordination\n\nPlans the staff numbers, creates the time sheet, the catering staff schedules under the supervision of Management, manages the extras\n\nDistributes the various tasks among the team members, assigns the necessary staff according to the activity of the departments, supervises and monitors the work to ensure it runs smoothly and motivates his/her team\n\nApplies labour law and Hotel HR procedures\n\nFosters the development of staff skills and supports them in their professional growth; is in charge of training his/her staff\n\nCarries out regular staff evaluations, identifying the areas from improvement and training needs, as well as ensuring that this training is executed\n\nEnsures the annual evaluation interviews take place and sets goals for staff\n\nApproves recruitments\n\nOrganises the process of receiving and integrating new staff members\n\nDevelops the motivation and entry of their teams by creating a good working environment\n\nEnsures that the most qualified person is appointed for a job vacancy - as far as possible, this should be an internal promotion\n\nEnsures that there is effective communication between restaurant staff and the other departments\n\nWorks in close collaboration with the kitchen. Keeps informed of the special events happening on a daily basis and the needs of each of them\n\nIs in touch regularly with the heads of department and attends Management committee meetings\n\nSales:\n\nTrains his/her team on sales pitches and ensures they are applied\n\nSets monthly/daily goals for his/her team\n\nMakes sure to obtain positive feedback from customers in the guestbook or online opinion sites\n\nActively seeks to optimise his/her department's sales and must promote the other services offered by the hotel when interacting with customers\n\nIs proactive in generating revenue for the restaurant\n\nHelps to market the restaurant in the primary zone in collaboration with the sales representative in order to achieve the budgetary objectives\n\nHealth and Safety, Security and Environmental responsibility\n\nCarries out systematic inspections of the bar, restaurant and offices, checking for maintenance, repair or renovation requirements and ensures that these are promptly performed\n\nEnsures that the restaurant premises, as well as the equipment, are spotlessly clean\n\nMakes sure that the workplace, including the staff changing rooms, are clean\n\nEnsures that the public places in the vicinity of the restaurant & the bar are kept clean, tidy, maintained\n\nGuarantees that the products used for maintaining the premises are properly identified and labelled\n\nMakes sure his/her teams are well presented (uniform, personal hygiene, etc.)\n\nApplies and ensures the application of the basic health and safety rules\n\nIs responsible for the security of the people and property in their scope\n\nEnsures that the entire team work in an environmentally responsible manner: energy savings (lighting, air conditioning settings), proactive in dealing with water leaks, careful not to use excess water, only uses cleaning products selected by the hotel, etc\n\nREQUIREMENTS \n\nHigher education degree, preferably specialised in hospitality and catering;\n\n2 to 5 years of proven experience as a Head Waiter, Assistant F&B Manager, or in a catering job;\n\nPrior experience in managing teams is highly desirable.\n\nSkills and capabilities:\n\nHas fluency in the language of the country as well as English\n\nIs proficient in using It equipment and the PMS\n\nIs eloquent\n\nExcellent presentation\n\nSense of hospitality and service\n\nHas knowledge of the pro-ducts\n\nIs a good listener, is able to engage in conversation and is receptive\n\nDynamic and proactive\n\nAbility to show foresight\n\nIs responsible and independent\n\nDemonstrates team spirit and leadership\n\nHas self-confidence\n\nSense of ethics and exemplary character\n\nSales spirit\n\nResistance to stress\n\nHas discipline and is well organised\n\nGood manager\n\nKnowledge of the HACCP hygiene standards\n\nMonthly Salary: Market 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