{"id":2515424,"url":"https://alion.io/job/job-duck-account-manager","title":"Account Manager","company":{"id":20241,"name":"Job Duck","domain":"jobduck.com","url":"https://alion.io/company/job-duck","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States","Mexico","Honduras","El Salvador","South Africa","Colombia","Argentina"],"countries":["US","MX","HN","SV","ZA","CO","AR"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":60000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":268},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ActiveCampaign","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Salesforce","optional":true},{"name":"WhatsApp","optional":true},{"name":"Zendesk","optional":true}],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-21T08:20:36Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.\nAs a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!\nJob Description:\nWe are seeking a relationship-driven and proactive professional to join us as an Account Manager. You will serve as a trusted advisor and strategic partner to clients throughout their journey. In this role, you will build meaningful, long-term relationships by deeply understanding client goals and aligning solutions to support their success. You will play a key role in ensuring clients feel supported, represented, and guided while helping them maximize the value of their partnership. By collaborating with internal teams and maintaining strong communication, you will help drive retention, growth, and overall client satisfaction. This position is ideal for someone who thrives in a fast-paced environment, takes initiative, and enjoys creating impactful client experiences.\nMonthly Compensation:$1,030 USD\n\nResponsibilities include, but are not limited to:\nLead launch sessions with new clients to set expectations and align on goals\n\nManage first-week follow-up processes with clients and staffers to ensure successful onboarding\n\nConduct ongoing client check-ins to assess satisfaction and uncover evolving needs\n\nProvide proactive support during onboarding and trial phases to ensure successful engagement\n\nLead and participate in client meetings to ensure alignment and progress\n\nCollaborate with internal teams to deliver a seamless client experience\n\nMaintain accurate documentation, including notes, updates, risks, and opportunities\n\nDrive client retention and account health by identifying risks and addressing concerns proactively\n\nContribute to company initiatives and continuous improvement efforts\n\nIdentify and drive account growth opportunities aligned with client goals\n\nBuild and maintain strong client relationships by establishing trust, credibility, and consistent communication\n\nCultivate client referrals through strong relationship management\n\nAct as the central point of coordination between clients and internal teams\n\nDiagnose client challenges and guide them toward appropriate solutions\n\nMonitor account performance and identify opportunities for improvement and expansion\n\nSupport staffers when necessary to maintain alignment with client expectations\n\nRequirements:\nAdditional Job Description\nKey Skills:\nRelationship building and trust development\n\nConsultative thinking and strategic mindset\n\nStrong communication and stakeholder management\n\nAbility to simplify complex topics and align multiple stakeholders\n\nStrategic account development and growth identification\n\nProblem framing and solution navigation\n\nCross-functional collaboration skills\n\nProactive approach with a strong ownership mindset\n\nBusiness acumen and understanding of client operations\n\nPatience, empathy, and a client-focused approach\n\nQualifications:\nAt least 1 year of experience in customer service, client relations, or a related role\n\nExcellent verbal and written English communication skills\n\nStrong problem-solving abilities and a customer-centric mindset\n\nHigh level of professionalism and strong telephone communication etiquette\n\nStrong organizational skills and attention to detail\n\nAbility to adapt and thrive in a fast-paced environment\n\nFamiliarity with CRM tools\n\nSales experience is preferred but not required\n\nSoftware and Tools:\nMicrosoft Office 365\n\nZoom\n\nZendesk\n\nActiveCampaign\n\nSalesforce\n\nWorkday\n\nGoTo\n\nDocuSign\n\nWork Shift:\n8:30 AM - 5:30 PM [EST][EDT] (United States of America)Languages:\nEnglish, SpanishReady to dive in? Apply now and make sure to follow all the instructions!\nOur application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.\nPlease keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.","description_format":"text","description_chars":4358,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Virtual Assistant Services","Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-10-14T09:45:48Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":0.9,"p_active":0.849,"p_room":1,"age_days":8,"expected_fill_days":25,"reasons":["conf:61","win:early","comp:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/job-duck-account-manager","json_url":"https://alion.io/job/job-duck-account-manager.json","meta":{"generated_at":"2026-10-21T13:29:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19120,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20241},"rest":"https://alion.io/mcp/rest/get_company?id=20241"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjob-duck-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjob-duck-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjob-duck-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/job-duck-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjob-duck-account-manager"}]}