{"id":1161523,"url":"https://alion.io/job/job-duck-v101-executive-assistant-medical-records-and-case-support-specialist","title":"V101 - Executive Assistant | Medical Records and Case Support Specialist","company":{"id":20241,"name":"Job Duck","domain":"jobduck.com","url":"https://alion.io/company/job-duck","size_band":"1001-5000","is_staffing_agency":true,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"MST","utc_offset_min":-7,"utc_offset_max":-7},"hiring_geo_confidence":"structured","locations":["United States","Brazil","South Africa"],"countries":["US","BR","ZA"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":1060,"max":1150,"currency":"USD","period":"month","gross":null,"usd_annual":13800},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T23:22:00Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.\nAs a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!\nJob Description:\nAs a Records and Case Support Specialist, you will play an important role in supporting the day to day management of client files by coordinating medical, imaging, billing, and other records requests. You will communicate regularly with medical providers, manage requests through multiple portals, track payments and invoices, and help ensure documentation is received accurately and on time. This role is ideal for someone who is highly organized, detail oriented, dependable, and comfortable managing multiple priorities while following each request through to completion. Job Duck is looking for someone who takes ownership of their responsibilities, communicates professionally, and can confidently identify problems and find practical solutions.\nMonthly Compensation: 1,060 to 1,150 USD\nResponsibilities include, but are not limited to:\nCommunicate regularly with medical providers and other relevant contacts, with approximately 50 calls per week.\nComplete daily mailroom duties, including renaming files and moving documents to the appropriate files.\nMaintain and update provider and department contact information.\nReview invoices and negotiate reductions with providers when appropriate to help manage file expenses.\nMonitor outstanding requests and take appropriate follow up action to ensure timely completion.\nMaintain accurate and organized records throughout the request and documentation process.\nEdit forms and documentation when necessary.\nDraft and complete request letters and forms.\nSchedule appointments between clients and case managers using Calendly.\nHandle cancellations and follow up on issues related to records and other requests.\nAssist with balance related tasks as needed.\nProcess payments for requested records and maintain accurate invoice and payment tracking.\nWork with various provider portals and ensure requests are received and processed in a timely manner.\nRequest and follow up on medical, imaging, and billing records.\nRequirements:\n\nTime zone: MST\nExpected phone activity: Approximately 50 calls per week\nScheduling platform: Calendly\nSoftware and tools: [Add software/tools]\nThe ideal candidate should be comfortable working with multiple provider portals, online systems, and digital records.\nThe role requires professional communication with medical providers, clients, case managers, and other relevant contacts.\nThe position involves handling sensitive records, invoices, payments, and file related information with accuracy and discretion.\nRequired Skills\nHighly organized and detail oriented, with strong attention to accuracy when managing records, requests, invoices, and payments.\nIndependent and capable of managing responsibilities with minimal supervision.\nReliable and consistent when following up on pending requests, outstanding documentation, payments, and other open items.\nStrong problem solving skills, with the ability to identify issues, determine appropriate solutions, and follow through until resolution.\nStrong time management skills and the ability to manage multiple requests, deadlines, and competing priorities simultaneously.\nExcellent verbal and written communication skills for professional interactions with providers, clients, case managers, and other contacts.\nComfortable communicating by phone and email on a regular basis.\nConfident and professional when negotiating with providers regarding invoices and requesting reductions when appropriate.\nComfortable learning and navigating different software, systems, provider portals, and online platforms.\nDemonstrates ownership, accountability, sound judgment, and a consistent commitment to completing assigned tasks.\nAble to exercise good judgment when managing file expenses and determining priorities.\nWork Shift:\nLanguages:\nEnglishReady to dive in? Apply now and make sure to follow all the instructions!\nOur application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.\nPlease keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.","description_format":"text","description_chars":4683,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-24T00:01:27Z"}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":1,"expected_fill_days":22,"reasons":["conf:1","agency","win:early"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":13800,"is_top_pay":false},"html_url":"https://alion.io/job/job-duck-v101-executive-assistant-medical-records-and-case-support-specialist","json_url":"https://alion.io/job/job-duck-v101-executive-assistant-medical-records-and-case-support-specialist.json","meta":{"generated_at":"2026-09-25T01:06:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1050,"day_limit":5000,"remaining_today":3950,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}