{"id":1152609,"url":"https://alion.io/job/job-duck-v104-intake-and-scheduling-coordinator-for-criminal-appeals","title":"V104 - Intake and Scheduling Coordinator For Criminal Appeals","company":{"id":20241,"name":"Job Duck","domain":"jobduck.com","url":"https://alion.io/company/job-duck","size_band":"1001-5000","is_staffing_agency":true,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["United States","Honduras","El Salvador","Colombia","Chile","Argentina","Peru","Mexico"],"countries":["US","HN","SV","CL","AR","PE","MX"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":45000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":120},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-09-23T18:38:13Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T13:07:49Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.\nAs a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!\nJob Description:\nAt Job Duck, we are looking for an Intake and Scheduling Coordinator who is passionate about helping potential clients feel supported from their very first interaction. In this role, you will serve as a key point of contact, guiding prospective clients through the intake process, scheduling consultations, collecting payments, and maintaining consistent follow up. You will work closely with the legal team to ensure every lead receives timely attention and exceptional service. The ideal candidate is tech-savvy, highly communicative, trainable, and comfortable managing multiple conversations while maintaining a professional and compassionate approach. If you enjoy building relationships and creating positive client experiences, this opportunity may be a great fit for you.\n\nMonthly Compensation Range: From 1,142 to 1,220 USD\nResponsibilities include, but are not limited to:\nEnsure accurate documentation of client interactions and next steps\nTrack lead activity and intake progress within the CRM\nMaintain ongoing communication with prospective clients and inmates\nSend intake forms and required documentation\nCoordinate consultations and calls with correctional facilities\nFollow up with prospective clients after initial inquiries\nProcess payments through LawPay\nSupport the legal team with administrative and client service tasks\nCollect payments for consultations, case reviews, and representation agreements\nSchedule consultations and maintain attorney calendars\nQualify incoming leads and evaluate potential client needs\nPerform receptionist and front line client intake duties\nRequirements:\n1 year of experience working as an intake specialist\nLead qualification experience\nExcellent customer service skills\nStrong verbal and written communication in both English and Spanish\nTech-savvy and adaptable\nAbility to learn new systems quickly\nStrong follow up and relationship building skills\nScheduling and calendar management experience\nPayment collection experience\nComfortable discussing services and payment options with prospective clients\nAttention to detail\nOrganizational skills\nProfessional phone etiquette\nAbility to multitask effectively\nClio and LawPay experience preferred\nClear and professional speaking voice\n\nLocation and timezone: Remote, Eastern Standard Time (EST)\n\nWorking Hours: Monday to Friday\n\nExpected call volume: Moderate (6-15 calls per day)\n\nSoftware and Tools Required:\n- CRM: Clio Grow, Clio Manage, Cadence Consult\n- VOIP: RingCentral\n- Email/Calendar: Google Workspace, Law Pay\nWork Shift:\n8:00 AM - 5:00 PM [EST][EDT] (United States of America)Languages:\nEnglish, SpanishReady to dive in? Apply now and make sure to follow all the instructions!\nOur application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.\nPlease keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.","description_format":"text","description_chars":3537,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-23T18:38:13Z"}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:1","agency","win:early","comp:junior"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/job-duck-v104-intake-and-scheduling-coordinator-for-criminal-appeals","json_url":"https://alion.io/job/job-duck-v104-intake-and-scheduling-coordinator-for-criminal-appeals.json","meta":{"generated_at":"2026-09-24T18:46:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}