Account Manager (HR/Payroll Software)

Introduction

The Account Manager acts as the single point of contact between clients and internal stakeholders to ensure strong relationships, trust, and client satisfaction. This position plays a critical role in overseeing account performance, profitability, and ensuring that client needs are understood and met efficiently and effectively.

Duties & Responsibilities

CLIENT GROWTH AND PROFITABILITY

• Drive strategic growth and long-term client success.
• Deepen relationships with key stakeholders and identify new opportunities.
• Take ownership of overall client profitability and performance within the assigned portfolio.

STAKEHOLDER RELATIONSHIPS & CLIENT SATISFACTION

• Align internal resources to deliver exceptional client value, retention, and satisfaction.
• Team collaboration to advise and design solutions that meet client objectives.
• Provide data-driven insights and recommendations that enhance client outcomes.
• Provide professional advice to clients based on best practices and legislative regulations.

CONTRACT MANAGEMENT

• Full understanding of the terms and conditions within client contracts to manage product expectations, payment terms, and other contractual related matters.
• To manage the financial aspects of the client account to ensure invoices are accurate and paid within the contractual terms and conditions.

CLIENT ACCOUNT MANAGEMENT

• Comprehensive system knowledge and understanding to provide system and/or specific functionality demonstrations.
• Complete monthly client billing and reconciliations accurately and timeously and ensure an 80% monthly billable rate on own time spent.
• Ensure CRM activities are completed accurately and within the set time periods.

SUPPORT FUNCTION

• Provide accurate and timely daily support to clients.
• Direct involvement in projects from start to end to ensure support can be provided during and after the project.
• Provide system and functionality testing where required.
• Provide system and functionality training where required.

Desired Experience & Qualification

KNOWLEDGE AND SKILLS

• Strong communication, presentation, and facilitation abilities (oral and written)
• Ability to listen actively to accurately interpret information and effectively communicate or transfer these insights to others.
• Ability to manage deadline pressure and change.
• Great problem-solving skills and being able to deal with high-pressure situations without getting emotionally involved.
• Ability to work well with people within multi-dimensional teams.
• Good understanding of project management methodologies.

• Comprehensive understanding of the full employee life cycle.
• Experience in using Microsoft Office.

REQUIREMENTS

• Bachelor’s degree in HR/Business Management or equivalent.
• Minimum of 10+ years in account management, preferably in the HR and Payroll Industry.
• Proven ability to manage complex, multi-stakeholder engagements involving senior executives.
• Valid driver’s license with own vehicle.
• The position will require travelling and occasional overnight stays.

Package & Remuneration

R 50 000 - R 60 000 CTC pm.

(No commission structure)

Interested?

Please mail your CV to hr1 (at) peopledimension (dot) co (dot) za

Shortlisted applicants will be contacted within 2 weeks, if you do not hear from us by then your application for this position was unsuccessful, but you have been added to our database for future vacancies.