{"id":1077366,"url":"https://alion.io/job/job-mail-account-manager-hrpayroll-software","title":"Account Manager (HR/Payroll Software)","company":{"id":701519,"name":"Job Mail","domain":"jobmail.co.za","url":"https://alion.io/company/job-mail","size_band":null,"is_staffing_agency":true,"is_intermediary":true,"ats_vendor":"Schema","truth_index":{"grade":"A","score":89,"open_postings":1463,"ghost_share":0.095,"stale_share":0,"repost_share":0.695,"time_to_fill_p50_days":3,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Pretoria, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":59998,"currency":"ZAR","period":"month","gross":null,"usd_annual":44304},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-20T14:28:27Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T19:45:41Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":2,"flags":[],"days_open":3},"description":"Introduction\nThe Account Manager acts as the single point of contact between clients and internal stakeholders to ensure strong relationships, trust, and client satisfaction. This position plays a critical role in overseeing account performance, profitability, and ensuring that client needs are understood and met efficiently and effectively.\nDuties & Responsibilities\nCLIENT GROWTH AND PROFITABILITY\nDrive strategic growth and long-term client success.\nDeepen relationships with key stakeholders and identify new opportunities.\nTake ownership of overall client profitability and performance within the assigned portfolio.\nSTAKEHOLDER RELATIONSHIPS & CLIENT SATISFACTION\nAlign internal resources to deliver exceptional client value, retention, and satisfaction.\nTeam collaboration to advise and design solutions that meet client objectives.\nProvide data-driven insights and recommendations that enhance client outcomes.\nProvide professional advice to clients based on best practices and legislative regulations.\nCONTRACT MANAGEMENT\nFull understanding of the terms and conditions within client contracts to manage product expectations, payment terms, and other contractual related matters.\nTo manage the financial aspects of the client account to ensure invoices are accurate and paid within the contractual terms and conditions.\nCLIENT ACCOUNT MANAGEMENT\nComprehensive system knowledge and understanding to provide system and/or specific functionality demonstrations.\nComplete monthly client billing and reconciliations accurately and timeously and ensure an 80% monthly billable rate on own time spent.\nEnsure CRM activities are completed accurately and within the set time periods.\nSUPPORT FUNCTION\nProvide accurate and timely daily support to clients.\nDirect involvement in projects from start to end to ensure support can be provided during and after the project.\nProvide system and functionality testing where required.\nProvide system and functionality training where required.\nDesired Experience & Qualification\nKNOWLEDGE AND SKILLS\nStrong communication, presentation, and facilitation abilities (oral and written)\nAbility to listen actively to accurately interpret information and effectively communicate or transfer these insights to others.\nAbility to manage deadline pressure and change.\nGreat problem-solving skills and being able to deal with high-pressure situations without getting emotionally involved.\nAbility to work well with people within multi-dimensional teams.\nGood understanding of project management methodologies.\nComprehensive understanding of the full employee life cycle.\nExperience in using Microsoft Office.\nREQUIREMENTS\nBachelor’s degree in HR/Business Management or equivalent.\nMinimum of 10+ years in account management, preferably in the HR and Payroll Industry.\nProven ability to manage complex, multi-stakeholder engagements involving senior executives.\nValid driver’s license with own vehicle.\nThe position will require travelling and occasional overnight stays.\nPackage & Remuneration\nR 50 000 - R 60 000 CTC pm.\n(No commission structure)\nInterested?\nPlease mail your CV to hr1 (at) peopledimension (dot) co (dot) za\nShortlisted applicants will be contacted within 2 weeks, if you do not hear from us by then your application for this position was unsuccessful, but you have been added to our database for future vacancies.","description_format":"text","description_chars":3362,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-20T14:28:27Z"},{"event":"close","at":"2026-09-20T18:11:58Z"},{"event":"reopen","at":"2026-09-22T07:12:53Z"},{"event":"close","at":"2026-09-22T13:39:27Z"},{"event":"reopen","at":"2026-09-23T14:31:01Z"}],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.293,"p_room":0.55,"age_days":3,"expected_fill_days":3,"reasons":["conf:1","repost:2","agency","win:tail","comp:brand"],"computed_at":"2026-09-23T21:32:50Z"},"pay":{"stated_usd_annual":44304,"is_top_pay":false},"html_url":"https://alion.io/job/job-mail-account-manager-hrpayroll-software","json_url":"https://alion.io/job/job-mail-account-manager-hrpayroll-software.json","meta":{"generated_at":"2026-09-23T21:32:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}