{"id":3395446,"url":"https://alion.io/job/job-mail-air-ticketing-supervisor","title":"Air Ticketing Supervisor","company":{"id":701519,"name":"Job Mail","domain":"jobmail.co.za","url":"https://alion.io/company/job-mail","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":true,"listed_via":"jobmail.co.za","ats_vendor":"Schema","truth_index":{"grade":"C","score":65,"open_postings":6911,"ghost_share":0.49,"stale_share":0,"repost_share":0.712,"time_to_fill_p50_days":7,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":24000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":31},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-28T12:16:24Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-28T12:16:24Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"The main purpose of this role is to create, manage and confirm airline reservations for brands across the company, ensuring all quotations, amendments and bookings are processed accurately, within agreed service levels and budget requirements. The role involves liaising with both internal stakeholders and external suppliers to deliver a high standard of service and support the travel needs of our clients. The post holder will perform the full range of Air Consultant responsibilities while also supporting the Team Leader and Travel Manager in the day-to-day coordination of workload across the South Africa team. The role includes providing guidance, coaching and technical support to team members, assisting with on boarding and training, and acting as an escalation point for complex air travel queries, whilst contributing to a culture of continuous improvement and operational excellence.Requirements:\nGrade 12 qualification\nMinimum 12 months experience of GDS systems (preferably Amadeus)\nExperience in an IATA ticketing environment will be an advantage\nExperience of the Group Air Market\nTravel Industry experience\nGeographical awareness\nStrong numeracy skills with good financial awareness skills\nIT Literate with knowledge and experience of MS products (Word, Excel, Outlook, internet)\nAbility to effectively manage and prioritise workloads autonomously\nStrong organisational skills with the ability to manage multiple tasks concurrently\nAbility to work under pressure with proven time management skills\nBe commercially aware and focused on providing cost-effective, efficient solutions to the business\nPersonal AttributesBe highly numerate and literate with a keen attention to detail and focus on quality/accuracy\nBe a supportive team player, with the flexibility and drive to meet both individual and team goals\nContributes in a way that benefits the organisation, not just own area of responsibility\nReflects on outcomes of decisions made, and considers alternatives to inform future decisions\nIdentifies priorities for area of responsibility and ensures these are communicated effectively\nDuties will include but not limited to:Create, manage and amend group flight reservations, quotations and ticketing requirements.\nMake and amend bookings with contracted and ad hoc airline suppliers using telephone, email, GDS and supplier booking platforms.\nManage airline booking information through Amadeus, including queue management and booking administration.\nEnsure all airline, supplier and internal deadlines are met.\nResolve booking issues, schedule changes and travel disruption, including participation in the out-of-hours support rota.\nInvestigate and resolve discrepancies between flight bookings and tour costings.\nMaintain accurate reservation records across internal systems.\nBuild effective relationships with internal stakeholders, suppliers and airline partners.\nApply industry and market knowledge to support commercial and operational decision-making.\nSupport the coordination, development and performance of the South Africa Air Team.Support the Team Leader and Air Travel Manager with workload planning and prioritisation.\nProvide coaching, guidance and technical support on air reservations and ticketing processes.\nSupport the onboarding and development of team members.\nAct as an escalation point for complex bookings and operational issues.\nMonitor quality, productivity and adherence to procedures.\nIdentify opportunities to improve team performance, processes and service delivery.\nLead by example, promoting a positive, collaborative and customer-focused culture.\n In return, a highly competitive salary package is on offer including the opportunity to work for a dynamic, international travel agency.","description_format":"text","description_chars":3739,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Ticketing","Business Travel"],"lifecycle":[{"event":"open","at":"2026-10-28T12:16:24Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely 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