{"id":1171244,"url":"https://alion.io/job/job-mail-automotive-premium-brand-passenger-vehicle-aftersales-consultant-gauteng-east-rand","title":"Automotive Premium Brand Passenger Vehicle AfterSales Consultant - Gauteng, East Rand","company":{"id":701519,"name":"Job Mail","domain":"jobmail.co.za","url":"https://alion.io/company/job-mail","size_band":null,"is_staffing_agency":true,"is_intermediary":true,"listed_via":"jobmail.co.za","ats_vendor":"Schema","truth_index":{"grade":"A","score":94,"open_postings":182,"ghost_share":0.022,"stale_share":0,"repost_share":0.648,"time_to_fill_p50_days":3,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-09-24T07:41:34Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T17:19:48Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Key Responsibilities:Customer Service and Communication\nAssist and welcome customers in the morning and provide a professional first point of contact\nConfirm customer and vehicle details, service requirements and contact information\nExplain the service process and manage customer expectations regarding completion times\nProvide regular updates to customers during the day regarding the progress of their vehicle\nObtain customer authorisations for additional work and communicate any delays or changes\nArrange customer transport, collections, loan vehicles and other mobility requirements where applicable\nSend WhatsApp, SMS or telephone booking reminders\nFollow up on no-shows and assist with rescheduling bookings\nMaintain a friendly, professional and customer-focused approach at all times\nPreparation and Booking AdministrationPre-assess bookings for the following day\nPrint job cards and ensure vehicles have been appropriately booked/apped\nCheck outstanding parts, AVOs and other requirements before the vehicle arrives\nProvide parts job cards to the Parts Department in advance to allow parts to be loaded/prepared\nArrange bookings and confirm driver availability and transport requirements\nEnsure loan vehicles are available and prepared where applicable\nCreate and maintain repair orders on the relevant dealer management system\nWarranty, Motor Plan and AuthorisationsCheck warranty and motor plan validity and status\nObtain authorisations for external warranties and motor plan work\nProcess authorisations on the online warranty system\nObtain and sign required brand / manufacturer authorisations\nPrepare and process warranty claims as soon as the invoice is completed\nEnsure warranty claims are not carried over unnecessarily to the following day\nSubmit invoices for external warranty payments and follow up on outstanding payments\nLiaise with customers regarding warranty or motor plan issues\nQuotations, Invoicing and PaymentsPrepare accurate quotations for customers, including parts, labour and VAT where applicable\nObtain customer approval and signatures before additional work is carried out\nComplete invoicing accurately and on time\nProcess banking and payment-related administration\nFollow up on outstanding invoices and rejected claims\nEnsure all customer and warranty documentation is complete before finalisation\nVehicle Handover and CollectionFollow up with the workshop and wash bay to confirm when vehicles are ready\nContact customers to arrange collection or alternative collection arrangements\nEnsure the repair order is fully costed and ready for collection\nExplain the invoice, work completed and any relevant recommendations to the customer\nProvide copies of invoices and warranty/motor plan documentation\nObtain required customer signatures\nReceive payment where applicable\nHand over the vehicle keys professionally and ensure the vehicle is ready for collection\nConfirm the next service date where applicable\nSystems, Records and AdministrationComplete Apping and Mapping and ensure relevant systems are updated\nUse Automotive software as required\nMaintain accurate customer and vehicle information on the dealer management system\nComplete DPR and required corrections\nKeep control sheets and tracking systems up to date\nEnsure all requested work is reflected accurately on the repair order\nCreate oil and coolant leak letters and obtain the required customer signatures\nMaintain accurate records of outstanding work, payments, claims and customer\ncommunication\nInternal CoordinationLiaise regularly with the Workshop Foreman, Controller, Parts Department and Service manager\nFollow up on workshop progress and potential delays to enable early communication with customers\nEnsure information received from the workshop is communicated to customers promptly\nAttend weekly service meetings and discuss performance, customer feedback and action plans\nKeep up to date with relevant manufacturer procedures, bulletins and service processes\nPerformance ExpectationsExcellent customer service and professional communication\nAccurate and complete repair orders, quotations, invoices and warranty documentation\nPrompt follow-up on customer queries, outstanding authorisations, payments and claims\nEffective coordination between customers, workshop, parts and other departments\nBookings, job cards and parts requirements prepared in advance\nClaims processed on the same day where possible and not unnecessarily carried over\nCustomer information and dealer management systems kept accurate and up to date\nAbility to meet deadlines and work effectively under pressure\nMinimum Requirements:Grade 12 / Matric\nPrevious After Sales or Service Department experience is required in a dealership environment!\nMotor dealership experience is Essential!\nWarranty experience is Essential!\nComputer literate, including relevant dealer and office systems\nDriver’s licence is an advantage\nTechnical or motor industry qualification is an advantage\nKey Competencies:Customer service orientation\nGood verbal and written communication skills\nRelationship building and professionalism\nAttention to detail and accuracy\nGood organisational and time-management skills\nProblem-solving ability\nAbility to work under pressure\nAbility to prioritise and meet deadlines\nTeamwork and cooperation\nFlexibility and willingness to learn\nAbility to follow up and take ownership of outstanding tasks\nResults-driven and motivated to achieve targets\nPlease note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application, kindly consider your application as unsuccessful.\nApplications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application.\n\nApplications should be submitted no later than 1 week from advertising.","description_format":"text","description_chars":5927,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-24T07:41:34Z"},{"event":"close","at":"2026-09-24T11:07:26Z"},{"event":"reopen","at":"2026-09-24T17:19:48Z"}],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":1,"p_active":0.477,"p_room":1,"age_days":0,"expected_fill_days":3,"reasons":["conf:0","agency","win:early","comp:brand"],"computed_at":"2026-09-25T04:37:28Z"},"pay":null,"html_url":"https://alion.io/job/job-mail-automotive-premium-brand-passenger-vehicle-aftersales-consultant-gauteng-east-rand","json_url":"https://alion.io/job/job-mail-automotive-premium-brand-passenger-vehicle-aftersales-consultant-gauteng-east-rand.json","meta":{"generated_at":"2026-09-25T04:37:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4990,"day_limit":5000,"remaining_today":10,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}