{"id":3138056,"url":"https://alion.io/job/job-mail-client-contact-centre-administrator-2","title":"Client Contact Centre Administrator","company":{"id":701519,"name":"Job Mail","domain":"jobmail.co.za","url":"https://alion.io/company/job-mail","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":true,"listed_via":"jobmail.co.za","ats_vendor":"Schema","truth_index":{"grade":"C","score":65,"open_postings":6896,"ghost_share":0.489,"stale_share":0,"repost_share":0.711,"time_to_fill_p50_days":7,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":11000,"max":16000,"currency":"ZAR","period":"month","gross":null,"usd_annual":11652},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-23T07:06:59Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-23T07:06:59Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Title: Client Contact Centre Administrator (Cape town)Job Description:\nThe Client contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service. They also respond to claim related queries and correspondence received.\nKey Responsibilities and Duties:\nThe duties briefly listed below will be subject to amendment from time to time as required based on discussions with your manager\nTo be logged onto the Client Services inbound telephone queue and web touchpoint\nResolve a minimum of 30 telephone calls per day\nTo respond to and resolve about 15 general/claim related correspondence queries per day within a 24-hour turnaround time\nMaintain and update your daily workflow queue for management reporting\nTo strive to have zero lost calls per day\nTo log all telephone calls received on the policy/claim records\nTo verify and update, if necessary, all personal contact information for clients including the Medical Aid details\nTo ensure relevant processes is adhered to and the policy option and commencement date is checked before providing information and advice and to ensure the applicable potential claim disclosure is communicated to the client when necessary\nTo achieve a minimum QA (quality standard) of 90%\nInteracting with medical aids and medical practitioners regarding medical history and accounts if required, relevant to obtaining information required for assessing the claim.\nLiaising with the Manager regarding the claim decision pertaining to a client query when necessary\nDealing with client queries professionally, adequately and timeously\nArranging for priority claim investigations and escalations\nTo be proactive and apply the TCF principals in every aspect of your job functions\nOther basic policy administration related functions\nAnswering the telephone within 2 rings and resolving the client/broker query/request in a professional and timeous manner\nTo always try and retain clients when they call in to cancel their policy\nSkills:\nGood written and verbal communication skills\nGood negotiation skills and effective in dealing with customers and meeting their\nexpectations\nAbility to apply administration principals and work with detail and with a high level of\naccuracy\nIntermediary MS Office, especially Excel, Word and Microsoft Outlook skills\nIndividual life policy administration knowledge and experience\nMedical Aid understanding and servicing experience\n2 years proven client service/call centre experience.\nGood time management\nProactive and creative in resolving queries\nGood use of initiative\nAbility to understand the bigger client or claim picture and the impact your interaction with the client can have on the business\nPlanning and organising\nWorks well in a team and independently\nAbility to cope with pressure and setbacks\nAbility to work independently\nAttitude:\nAbility to work well under pressure\nCommitment to meet daily targets\nSelf-motivated\nTo apply, please submit your CV, as well as your latest payslip, to 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