{"id":3041743,"url":"https://alion.io/job/job-mail-contact-centre-trainer","title":"Contact Centre Trainer","company":{"id":701519,"name":"Job Mail","domain":"jobmail.co.za","url":"https://alion.io/company/job-mail","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":true,"listed_via":"jobmail.co.za","ats_vendor":"Schema","truth_index":{"grade":"C","score":65,"open_postings":6893,"ghost_share":0.489,"stale_share":0,"repost_share":0.711,"time_to_fill_p50_days":7,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Education","role_family":"Education","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["East London, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":22000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":947},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Canva","optional":false}],"status":"live","first_seen_at":"2026-10-21T22:02:15Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-21T22:02:15Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Minimum Requirements\nGrade 12 / Matric\nPrevious Experience in a Training Role: At least 2-3 years of experience as a trainer, preferably in a call centre or customer service environment.\nExperience and knowledge in Call Centre Operations: Understanding of call centre systems, processes, and key performance indicators (KPIs).\nPerformance Assessment and 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