Customer Experience Advisor

Job Mail • Commerce • 1 day ago
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Salary
≈ $13k – $34k per year (Estimated)
Location
In office (Midrand)
Seniority
Middle · 3+ years exp
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 21, 2026. First seen by Alion on Oct 20, 2026. Job Mail scores C on the Alion truth index.

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Job Mail

Job Mail is a South African online job board offering a large selection of vacancies across the country and some positions abroad. Job seekers can search and apply for jobs online, upload a CV and receive job alerts, while employers and recruitment agencies can advertise positions to a broad national audience. The brand is one of the longer-established names in South African job advertising and is operated from South Africa.
jobmail.co.za • HQ: Pretoria, South Africa • Job Boards & Aggregators • Est. 1997
The purpose of the role:
  • The Customer Experience Advisor is responsible for creating an effortless Customer Experience that will build customer loyalty and increase revenue by providing multi-channel product and customer support in a customer service/call centre environment.
  • By using the organisation's website and other available tools, they must offer products and guide customers to self-serve and transact online.
  • Responsible for quote and order processing on SAP, handling customer queries and complaints, and the management of open order lines
Requirements:
  • Matric
  • 3 years’ + experience in providing multi-channel Customer Service/e-Commerce or Online support and Product Support
  • Working knowledge of SAP will be essential
  • Experience in dealing with different types of customers and enquiries as well as complaint handling
  • Experience in assisting customers with online search and browse for product selection and online transacting.
  • Experience or knowledge of the product commodities we distribute (ie. Process Control and Automation, Electrical and Test and Measurement, Electronics, Tools and Consumables
  • Ability to interpret technical information/specifications correctly
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