{"id":2834429,"url":"https://alion.io/job/job-mail-customer-service-representative-2","title":"Customer Service Representative","company":{"id":701519,"name":"Job Mail","domain":"jobmail.co.za","url":"https://alion.io/company/job-mail","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":true,"listed_via":"jobmail.co.za","ats_vendor":"Schema","truth_index":{"grade":"C","score":65,"open_postings":6893,"ghost_share":0.489,"stale_share":0,"repost_share":0.711,"time_to_fill_p50_days":7,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":9000,"max":9000,"currency":"ZAR","period":"month","gross":null,"usd_annual":6552},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-19T04:47:38Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-19T04:47:38Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Join our team of customer service associates within an award-winning employment experience & company culture, as we strive to create customer experience bliss!\nWhat You’ll be Doing\nDo you have a passion for helping others & ensuring peace of mind? In this role, you’ll work to resolve the customer’s issues swiftly & handling customer enquiries telephonically and email correspondence.\nKey responsibilities:\nAnswer inbound voice calls from customers regarding automotive queries\nCalling customers back with relevant feedback\nConduct research to provide answers for customers to resolve their issue\nIdentify and respond to the customers’ needs with helpful solutions, delivering a high-quality service\nApply empathy and patience when dealing with irate customers\nApply excellent listening skills and probing techniques to establish relevant information to resolve the query\nRequirements\nMatric National Diploma with English as a 2nd language subject pass mark\n2 years call centre and BPO level experience - Mandatory\n1-year Complaints handling or cases management- ideal/ beneficial\nTechnical query handling - ideal/beneficial\nStakeholder and negotiation skills - Mandatory\nExperience of UK customer- beneficial\nexperience working on any inbound UK campaign (insurance, telco, retail and/or utility) would be beneficial.\nC1 level language - Mandatory\nExperience of multiple systems: Microsoft, email, excel proficiency- Mandatory\nWorking Hours\n09h00 - 23h00 Monday to Sunday on rotational shifts\nSalary - R9 000\nBenefits after probation:\nMedical Aid- Kaelo Flexiplan; \nBasic Life Cover\nFuneral Cover\nPension Fund: company and employee contribution\nEmployee Assistance Program: 24 hours trauma counselling, etc.\nWhat You Can Expect\nKnowledgeable, encouraging, supporting and present leadership\nDiverse and community minded organization\nCareer-growth and lots of learning opportunities for aspiring minds\nA Bit More About Your Role\nWe’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught - a caring and supportive nature that will shine through as you help customers.\nYou'll report to Team Lead. 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