{"id":3137984,"url":"https://alion.io/job/job-mail-demand-capacity-lead","title":"Demand & Capacity Lead","company":{"id":701519,"name":"Job Mail","domain":"jobmail.co.za","url":"https://alion.io/company/job-mail","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":true,"listed_via":"jobmail.co.za","ats_vendor":"Schema","truth_index":{"grade":"C","score":65,"open_postings":6911,"ghost_share":0.49,"stale_share":0,"repost_share":0.712,"time_to_fill_p50_days":7,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":95000,"max":110000,"currency":"ZAR","period":"month","gross":null,"usd_annual":80112},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-10-23T07:06:59Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-23T07:06:59Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"We are seeking a Demand & Capacity Lead to join our team based in Cape Town. This is a contracting role, onsite.\nRole purpose\nMaintain a credible view of delivery demand and available resources, enabling leaders to prioritise work and resolve capacity constraints. Coordinate resource planning across projects and operational commitments so that delivery plans reflect actual skills, availability and funding.\nKey responsibilities\nEstablish a consistent demand intake process with sufficient information on scope, value, urgency, dependencies and resource needs.\nMaintain the consolidated resource plan across approved initiatives, pipeline demand and business as usual commitments.\nWork with team and delivery leads to assess skills, allocation, leave, onboarding lead times and realistic productive capacity.\nProduce scenarios showing the effects of reprioritisation, sequencing, recruitment, contracting or changes in scope.\nFacilitate demand and capacity reviews, recording decisions, trade offs and accountable owners for unresolved shortages.\nTrack planned against actual allocations, identify double booking and bottlenecks, and update forecasts as delivery changes.\nImprove resource data quality, reporting and planning routines with PMO, finance, HR and vendor management stakeholders.\nEssential experience and capabilities\nDemonstrated experience in resource management, capacity planning or delivery demand management across multiple initiatives.\nAbility to model capacity by skill, team and time period, accounting for operational work and realistic availability.\nExperience coordinating competing resource requests with project managers, functional managers and senior stakeholders.\nStrong analytical and reporting capability, including scenario planning and interpretation of allocation and utilisation data.\nAbility to maintain accurate planning records and challenge delivery commitments when the resource assumptions are unsupported.\nClear communication of choices, constraints and delivery consequences to decision makers.\nPreferred experience and capabilities\nRetail technology portfolios, transformation programmes or a complex PMO environment.\nExperience with portfolio or resource planning tools and Power BI or advanced spreadsheet modelling.\nExposure to contractor demand, resource cost forecasts, supplier capacity and skills development 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