Deputy General Manager

? THE ROLE AT A GLANCE

? Expert Field Guide

Lead exceptional Big 5 game drives and walking safaris, while bringing the bush to life through engaging guest experiences.

? Lodge Maintenance & Operations

Oversee the maintenance function, operational efficiencies, energy usage and general upkeep of the lodge.

⭐ Hospitality Management

Support the General Manager in delivering seamless five-star service, managing daily operations and maintaining exceptional guest relations.

WHAT YOU'LL BE RESPONSIBLE FOR

• Delivering an outstanding guest journey from arrival through to departure
• Supporting the General Manager with daily operations, staff allocation, rostering and briefings
• Taking the operational lead when the General Manager is away
• Overseeing lodge maintenance and ensuring operational efficiency
• Managing operational equipment, stock and departmental orders
• Monitoring stock counts and maintaining accurate stock control
• Managing energy usage and the lodge's solar power plant
• Conducting Big 5 game drives and walking safaris
• Acting as Duty Ranger when required
• Hosting bush boma experiences and other guest activities
• Presenting engaging talks, snake demonstrations, bird walks and tree walks
• Taking responsibility for an allocated guiding vehicle
• Supporting game walks and guiding operations as required
• Assisting with general lodge operations and guest/staff transportation
• Maintaining high standards across guest-facing and operational areas
• Mentoring, coaching and supporting team members
• Building strong relationships with guests and colleagues while consistently representing five-star service standards

? WHAT WE'RE LOOKING FOR

Essential:

• Minimum 2 years' experience in a 5-star lodge environment
• Proven experience guiding Big 5 walking safaris within a Big 5 reserve
• Strong lodge maintenance and operational knowledge
• PrDP and Code 8 driver's licence
• Firearm competency for business purposes
• FGASA Advanced Rifle Handling (ARH) with current competency
• Valid First Aid Certificate - Level 2 or higher preferred
• NDT registered or CATHSSETA qualified
• Computer literate

• Trails Guide qualification accredited for Big 5 walking trails

? YOUR PERSONALITY & APPROACH

• Naturally puts the guest experience first
• Has the maturity and emotional intelligence to handle high-pressure situations professionally
• Takes ownership and follows through on commitments
• Is hands-on and confident across both hospitality and lodge operations
• Has excellent guest relations and communication skills
• Is a team player who can integrate seamlessly into an established lodge and guiding environment
• Has a positive, professional attitude and strong work ethic
• Is proactive and able to identify potential problems before they arise
• Is confident taking the lead and finding practical solutions
• Has a genuine passion for the bush and a desire to continually develop their guiding knowledge
• Can comfortably engage with guests on a broad range of topics beyond wildlife and guiding

? THIS IS FOR YOU IF...

You're someone who enjoys being in the heart of lodge operations - whether that's hosting guests around the boma, leading a Big 5 walking safari, solving an operational challenge or ensuring the lodge is running seamlessly behind the scenes.

If you have the guiding credentials, hospitality experience, maintenance know-how and leadership presence to make this unique role your own, we'd love to hear from you.