{"id":1145553,"url":"https://alion.io/job/job-mail-desktop-network-support-after-hours-technician","title":"DESKTOP/ NETWORK SUPPORT -AFTER HOURS TECHNICIAN","company":{"id":701519,"name":"Job Mail","domain":"jobmail.co.za","url":"https://alion.io/company/job-mail","size_band":null,"is_staffing_agency":true,"is_intermediary":true,"ats_vendor":"Schema","truth_index":{"grade":"A","score":89,"open_postings":1463,"ghost_share":0.095,"stale_share":0,"repost_share":0.695,"time_to_fill_p50_days":3,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":10000,"max":16999,"currency":"ZAR","period":"month","gross":null,"usd_annual":12552},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-23T14:50:16Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T19:45:41Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"ISP & Desktop Support Technician for After hours Support. (Mondays to Fridays 16h to 21h and Rotational on Weekends 9h to 21h)\nRole purpose: The ISP Support Specialist is responsible for assisting customers and internal staff with technical issues on their fibre/wireless services, or questions relating to computer hardware and/or software . Duties will include taking phone calls from customers/staff or communicating with them through messaging platforms or onsite. Helping customers or internal staff diagnose technical issues over the phone/email/onsite and resolving their issues timeously, also, installing, maintaining & tracking (Asset Management) company hardware, software, networks, and infrastructure to ensure business sustainability and good end-user experience.\nProvide technical support across the company, remotely or onsite and contribute to the continuous improvement of processes, systems, knowledge base and third-party relationships. Provide residential customer ISP support on a rotational basis.\nDuties include but are not limited to the following:\nMaintenance\nWireless and Fibre coverage in Bloemfontein\nGeneral network maintenance (including upgrades, software updates)\nNew network device configurations\nPower Monitor UPS/Inverters, Schedule routine Battery Maintenance.\nTechnical Support\nSupport Desk duties\nResidential customers router configurations\nVoIP configurations and setups\n IT/desktop queries\nFault Reporting\nAdministration\nCreating and updating ISP support policies and procedures\nConfigure, deploy and maintain computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment for new and existing staff\nAsset Management\nObtain quotations for IT related equipment\nService Level\nDaily/Weekly/Monthly ongoing and continuous tasks\nMaintaining and monitoring systems and the network monitoring software\nQualifications:\nMatric\nRelevant Information Technology Degree or Diploma advantageous (Extensive Networking and Understanding course)\nMikrotik MTCNA/MTCRE, Ubiquiti, Cambium, SIAE\nQualification or Certificate in Information Technology or other relevant qualifications from industry recognised institutes (A+, N+, MCSA, MCSE, CCNA, MCP or MOUSE)\nValid Driver’s License and Own Reliable Transport (Compulsory)\nExperience and Knowledge:\nMinimum 3 years working experience as a Desktop Support Technician, Network Support Technician, Systems Administrator, or similar role\nExperience installing, configuring, maintaining, and troubleshooting desktop and laptop computers and their operating systems and peripherals in office environments (Windows, Chrome OS, Macos).\nExperience working with and understanding the fundamentals of configuring and troubleshooting computer networks (TCP IP configuration, subnets, DNS, POP, IMAP, SMTP etc.).\nExperience working with, configuring and troubleshooting network devices (VOIP handsets, residential Routers, etc.).\nExperience resolving end-user problems and working with an incident management system.\nExperience dealing with customers, staff and external suppliers on a continuous basis.\nISP or telecommunications background\nMikrotik and other switch/router brand experience, configuration and troubleshooting\nIP addressing and subnetting\nTicketing, and answering customer queries via the phone\nPC hardware and software, internal WIFI AP’s and VOIP\nSkills and Attributes\nExcellent communication skills (verbal and written) (No compromise)\nProven organisational and administration skills\nAble to perform under pressure\nCustomer service orientated\nGeneral network and internet understanding\nKnowledge of outdoor wireless networks (SIAE, Ubiquiti, Mikrotik)\nSpecific Requirements\nSolid and positive references\nClear health record\nClear credit record\nNo criminal record\nNormal working hours are Mondays to Fridays from 16h00 until 21h00, Weekends On A Rotational basis from 9h00 until 21h00","description_format":"text","description_chars":3914,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-23T14:50:16Z"}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":3,"reasons":["conf:1","agency","win:early","comp:brand"],"computed_at":"2026-09-23T20:58:55Z"},"pay":{"stated_usd_annual":12552,"is_top_pay":false},"html_url":"https://alion.io/job/job-mail-desktop-network-support-after-hours-technician","json_url":"https://alion.io/job/job-mail-desktop-network-support-after-hours-technician.json","meta":{"generated_at":"2026-09-23T20:58:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}