Duty Manager / Host

Guest Experience & Hosting:

Ensuring every detail of guest stay is thoughtfully supported, beautifully executed and energetically held.

Act as guest’s anchor during their stay, responsible for translating the intention into lived experience.

Warmly welcome and orientate guests on arrival

Hold and guide the flow of check-ins and check-outs

Ensure all departments are aligned for guest arrivals and key rituals

Conduct final room checks in collaboration with the Housekeeping Manager

Update bookings, guest records and manage extensions changes of stay

Schedule or adjust rituals, rhythms and experiences during a guest's stay

Liaise with external practitioners where needed

Coordinate additional activities, transfers and reservations

Oversee readiness of public guest spaces, alongside the Housekeeping Manager

Ensure guest purchases from the Farm Shop and Atelier are processed and recorded with care

Maintain and manage guest golf cart cleanliness and readiness

House & Daily Flow Oversight:

Serve as the connection point between guests and internal teams

Guide the daily rhythm and energy of the house in collaboration with department leads

Identify and report maintenance issues and follow through to resolution

Maintain awareness of house environment, flow, and guest presence

Support activity setups and shared spaces with attentiveness and foresight

Hold a calm, clear presence within the team, flag concerns or tensions early and constructively

Ensure alignment with the standards and spirit of Sterrekopje in all touchpoints

Stock & Ordering Oversight:

Oversees several essential inventory and ordering functions to ensure the house flows seamlessly and guest needs are anticipated.

Monthly stock takes of the Farm Shop and Operating Equipment (OE)

Weekly checks to identify replenishment needs

Maintain and update digital inventory records (Tall Order, Teams, etc.)

Place and manage orders for:

• Guest stationery and amenities
• Candles
• Atelier Studio supplies
• Specific guest requests or ad hoc items

Guiding Principles:

Embody the tone and values - holding professionalism and presence in equal measure.

Acting with presence and integrity

Taking full accountability for responsibilities held

Leading with discernment and care

Working in harmony with the team

Requirements:

Matric

Tertiary qualification in Hospitality or Hotel Management

Minimum of 3 years Duty Manager or Assistant Hotel Management experience

Previous 5* Hotel experience

Certificate in First Aid/Fire Fighting/Health and Safety, would be advantageous

Valid Driver’s license

Computer skills including proficiency in the use of Protel & MS Office

Sustainable quality and attention to detail

Innovation for results

Initiative and change agent

Teamwork, cross organisational collaboration and building high performance teams

Managing uncertainty (ambiguity) and adaptability

Ability to work shifts including night shift.

Personal and professional integrity of the highest standard

Preference will be given to candidates from Franschhoek and neighbouring areas