{"id":2383832,"url":"https://alion.io/job/job-mail-duty-manager-host","title":"Duty Manager / Host","company":{"id":701519,"name":"Job Mail","domain":"jobmail.co.za","url":"https://alion.io/company/job-mail","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":true,"listed_via":"jobmail.co.za","ats_vendor":"Schema","truth_index":{"grade":"C","score":65,"open_postings":6896,"ghost_share":0.489,"stale_share":0,"repost_share":0.711,"time_to_fill_p50_days":7,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Franschhoek, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":17000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-12T19:51:57Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-22T23:46:57Z","board_verified":false,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":14},"description":"Duties:Guest Experience & Hosting:\nEnsuring every detail of guest stay is thoughtfully supported, beautifully executed and energetically held.\nAct as guest’s anchor during their stay, responsible for translating the intention into lived experience.\nWarmly welcome and orientate guests on arrival\nHold and guide the flow of check-ins and check-outs\nEnsure all departments are aligned for guest arrivals and key rituals\nConduct final room checks in collaboration with the Housekeeping Manager\nUpdate bookings, guest records and manage extensions changes of stay\nSchedule or adjust rituals, rhythms and experiences during a guest's stay\nLiaise with external practitioners where needed\nCoordinate additional activities, transfers and reservations\nOversee readiness of public guest spaces, alongside the Housekeeping Manager\nEnsure guest purchases from the Farm Shop and Atelier are processed and recorded with care\nMaintain and manage guest golf cart cleanliness and readiness\nHouse & Daily Flow Oversight:\nServe as the connection point between guests and internal teams\nGuide the daily rhythm and energy of the house in collaboration with department leads\nIdentify and report maintenance issues and follow through to resolution\nMaintain awareness of house environment, flow, and guest presence\nSupport activity setups and shared spaces with attentiveness and foresight\nHold a calm, clear presence within the team, flag concerns or tensions early and constructively\nEnsure alignment with the standards and spirit of Sterrekopje in all touchpoints\nStock & Ordering Oversight:\nOversees several essential inventory and ordering functions to ensure the house flows seamlessly and guest needs are anticipated.\nMonthly stock takes of the Farm Shop and Operating Equipment (OE)\nWeekly checks to identify replenishment needs\nMaintain and update digital inventory records (Tall Order, Teams, etc.)\nPlace and manage orders for:\nGuest stationery and amenities\nCandles\nAtelier Studio supplies\nSpecific guest requests or ad hoc items\nStock should be stewarded consciously - balancing practicality with creativity, reducing waste, and ensuring readiness without excess.Guiding Principles:\nEmbody the tone and values - holding professionalism and presence in equal measure.\nActing with presence and integrity\nTaking full accountability for responsibilities held\nLeading with discernment and care\nWorking in harmony with the team\nRequirements:\nMatric\nTertiary qualification in Hospitality or Hotel Management\nMinimum of 3 years Duty Manager or Assistant Hotel Management experience\nPrevious 5* Hotel experience\nCertificate in First Aid/Fire Fighting/Health and Safety, would be advantageous\nValid Driver’s license\nComputer skills including proficiency in the use of Protel & MS Office\nSustainable quality and attention to detail\nInnovation for results\nInitiative and change agent\nTeamwork, cross organisational collaboration and building high performance teams\nManaging uncertainty (ambiguity) and adaptability\nAbility to work shifts including night shift.\nPersonal and professional integrity of the highest standard\nPreference will be given to candidates from Franschhoek and neighbouring areas","description_format":"text","description_chars":3175,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T19:51:57Z"},{"event":"close","at":"2026-10-13T05:20:30Z"},{"event":"reopen","at":"2026-10-15T19:42:59Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.322,"p_room":0.35,"age_days":14,"expected_fill_days":7,"reasons":["seen:4","agency","velocity","win:tail","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/job-mail-duty-manager-host","json_url":"https://alion.io/job/job-mail-duty-manager-host.json","meta":{"generated_at":"2026-10-28T02:36:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3467,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":701519},"rest":"https://alion.io/mcp/rest/get_company?id=701519"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjob-mail-duty-manager-host"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjob-mail-duty-manager-host"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjob-mail-duty-manager-host"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/job-mail-duty-manager-host\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjob-mail-duty-manager-host"}]}