{"id":1077356,"url":"https://alion.io/job/job-mail-e-commerce-operations-coordinator","title":"E-Commerce Operations Coordinator","company":{"id":3880589,"name":"People Dimension","domain":"peopledimension.co.za","url":"https://alion.io/company/people-dimension","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":"jobmail.co.za","ats_vendor":null,"truth_index":{"grade":"E","score":39,"open_postings":139,"ghost_share":0.863,"stale_share":0,"repost_share":0.914,"time_to_fill_p50_days":3,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Midrand, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20000,"max":25000,"currency":"ZAR","period":"month","gross":null,"usd_annual":18168},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"WooCommerce","optional":false},{"name":"PHP","optional":true}],"status":"live","first_seen_at":"2026-09-20T14:28:27Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-16T14:26:41Z","board_verified":false,"closed_at":null,"days_open":27,"trust":{"level":"ghost","repost_count":4,"flags":["repost"],"days_open":26},"description":"Introduction\nA well-established wholesale clothing manufacturer and retailer is looking for an experienced E-Commerce Operations Coordinator to join their team, based in Midrand, Johannesburg.\nThis is a full-time role for an E-Commerce Operations Coordinator, located on-site in Midrand. The E-Commerce Operations Coordinator will be responsible for assisting and working alongside the E-Commerce Operations Manager in the daily operations of the e-commerce platform and the attendant digital architecture, as well as assisting where and when required to ensure smooth order processing and handling of customer service inquiries. The role involves coordination with different departments, managing inventory, streamlining workflow, and ensuring operational efficiency. The individual will also assist with administrative tasks and support business growth strategies.\nDuties & Responsibilities\nDevelop Digital Sales Strategy\n15%\nThis is where online ops communicates their analysis to marketing and planning to determine what marketing strategy can be put in place to assist online's sales performance.\n(Create and implement the sales strategies using data to ensure products are positioned to sell, ads are effective, and the shopping experience is smooth. Requires collaborating with marketing & the line manager to keep operations aligned.)\nAnalyze performance\n10%\nMonitor performance to ascertain whether business objectives for the online retail store are being achieved.\nDevelop & Manage Online Experience\n10%\nElements: Checkout process; interaction features; look features; navigation features; info features; product features; plug-ins; customer service features.\nManage Omni-Channel Experience\n(Relationship)\n15%\nOnline Perspective: The website layout, content and functionality must guide the customer to making purchases. This can be termed 'digital visual merchandising'.\nManage Omni-Channel Experience:\nCompany App: Daily Management\n5%\nEnsure that the company app (Tapcart) is updated and functioning.\nStock Management Process\n10%\nDevelop site and page layouts\n10%\nDevelop the user interface for the Online Store, ensuring that the required back-end integration is functional.\nReverse product option\n5%\nWhen a product that was previously retailing through the online store is no longer available for sale, due to a stock allocation decision made by management, where this consequently necessitates updating the product offering on the web-store.\nPick, Pack & Dispatch Online Stock\n1%\nQC stock before dispatch.\nManage Returns\n1%\nA customer service process whereby a product already purchased is either refunded or exchanged.\nReceive Stock into Retail DC\n9%\nQC of received stock, receipting it into the online store's inventory using Posworx, and uploading it onto the ecommerce platform (Shopify).\nConduct Cycle Count\n1%\nCycle counting is a counting solution that allows businesses to count a number of items in a number of areas within the warehouse without having to count the entire inventory, stopping production.\nConduct Stock Take\n1%\nStock taking is the counting of on-hand inventory. This means identifying every item on hand, counting it and summarizing these quantities by item. There may also be a verification step, where the count results are compared to the inventory unit counts in a company's computer system.\nReport on Digital Ads\n1%\nReport on the results of digital ads and any testing that may also be done, along with an updating of the Lessons Learned Register.\nCreate Digital Advertisements\n5%\nA digital advertisement is created with a call to action to the target audience.\n(This includes the newletters and database curating, and all direct marketing for online)\nExpedite Order\n1%\nExpedite an order for which the web-shop has received payment.\nDesired Experience & Qualification\nProficiency in e-commerce platforms and associated tools and infrastructure: Shopify; BobGo; Pargo: Google Ads; Facebook Ads; Google Analytics, to mention several core ones.\nProficient in customer service and communication skills.\nExperienced and willing to perform administrative assistance tasks.\nAbility to work onsite in Midrand.\nMust have a driver's license and own transport.\nFluent in English.\nApplicants who do not have Shopify, Woo Commerce, Megento or related ecommerce platform experience will not be considered.\nPackage & Remuneration\nR 20 000 - R 25 000 CTC pm.\nInterested?\nPlease send your CV to ","description_format":"text","description_chars":4448,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","E-commerce Platforms"],"lifecycle":[{"event":"open","at":"2026-09-20T14:28:27Z"},{"event":"close","at":"2026-09-20T18:11:58Z"},{"event":"reopen","at":"2026-09-22T07:12:53Z"},{"event":"close","at":"2026-09-22T13:39:27Z"},{"event":"reopen","at":"2026-09-23T14:31:01Z"},{"event":"close","at":"2026-09-23T21:59:09Z"},{"event":"reopen","at":"2026-10-04T07:06:29Z"},{"event":"close","at":"2026-10-04T10:55:02Z"},{"event":"reopen","at":"2026-10-04T14:23:19Z"},{"event":"close","at":"2026-10-04T18:59:47Z"},{"event":"reopen","at":"2026-10-05T14:26:44Z"},{"event":"close","at":"2026-10-05T20:13:48Z"},{"event":"reopen","at":"2026-10-06T14:28:22Z"},{"event":"close","at":"2026-10-06T19:46:06Z"},{"event":"reopen","at":"2026-10-15T14:42:32Z"},{"event":"close","at":"2026-10-15T19:42:59Z"},{"event":"reopen","at":"2026-10-16T14:26:41Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.05,"p_room":0.35,"age_days":26,"expected_fill_days":3,"reasons":["seen:0","repost:4","agency","stale_co","ghost","win:tail","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":18168,"is_top_pay":false},"html_url":"https://alion.io/job/job-mail-e-commerce-operations-coordinator","json_url":"https://alion.io/job/job-mail-e-commerce-operations-coordinator.json","meta":{"generated_at":"2026-10-18T01:47:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2949,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3880589},"rest":"https://alion.io/mcp/rest/get_company?id=3880589"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjob-mail-e-commerce-operations-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjob-mail-e-commerce-operations-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjob-mail-e-commerce-operations-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/job-mail-e-commerce-operations-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjob-mail-e-commerce-operations-coordinator"}]}