{"id":1156853,"url":"https://alion.io/job/job-mail-executive-housekeeper-graaff-reinet-2","title":"Executive Housekeeper - Graaff-Reinet","company":{"id":701519,"name":"Job Mail","domain":"jobmail.co.za","url":"https://alion.io/company/job-mail","size_band":null,"is_staffing_agency":true,"is_intermediary":true,"ats_vendor":"Schema","truth_index":{"grade":"A","score":94,"open_postings":182,"ghost_share":0.022,"stale_share":0,"repost_share":0.648,"time_to_fill_p50_days":3,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":23000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-09-23T21:59:09Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T07:39:56Z","board_verified":false,"closed_at":"2026-09-24T07:39:56Z","days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Requirements:Diploma in Hotel Management or Housekeeping Operations.\nMinimum 3-5 years of housekeeping leadership experience in a luxury hospitality environment.\nStrong knowledge of cleaning products, laundry operations, and hygiene protocols.\nCompetent in the use of Microsoft Office and housekeeping management systems.\nProficient in written and spoken English; a second official language is an advantage.\nAbility to work a flexible schedule, including weekends and public holidays.\nPhysically fit and capable of standing or walking for extended periods.\nHigh sensitivity to visual, auditory, smell, and touch cues related to cleanliness and comfort.\nEmotionally resilient and able to remain calm and professional under pressure.\nProfessional grooming and appearance in line with hotel standards.\nResponsibilities, but not limited to:Operational Leadership and Excellence:\nDevelop, implement, and monitor housekeeping policies, SOPs, and cleanliness standards across all areas.\nSupervise daily operations including guest rooms, public areas, laundry, and back-of-house spaces.\nPlan and manage departmental rosters to ensure optimal staffing coverage and service delivery.\nCollaborate with maintenance to report and follow up on room defects or public area repairs.\nEnsure high levels of hygiene and cleanliness are maintained in compliance with health and safety legislation.\nUphold and enforce hygiene, cleanliness, and presentation standards in all guest and service areas.\nMonitor implementation of cleaning protocols and take corrective action when necessary.\nSupport ongoing improvement of housekeeping service through quality audits and guest feedback.\nEnsure chemical and equipment safety protocols are followed correctly by all team members.\nStrategic and Administrative ManagementDevelop and execute the annual housekeeping operations plan aligned with hotel objectives.\nOversee inventory control of linen, cleaning supplies, and guest amenities.\nWork with procurement to source and maintain high-quality, cost-effective housekeeping products.\nEnsure proper key control systems are in place to support safety and security protocols.\nCoordinate regular quality checks and cleaning audits across all hotel areas.\nGuest Experience and Service Delivery:Ensure all guest rooms and public areas meet luxury standards before guest arrival.\nFacilitate efficient handling of guest requests, preferences, and complaints related to housekeeping services.\nDeliver consistent, personalised service with attention to detail that enhances the guest experience.\nImplement immediate response systems for guest feedback and service recovery where needed.\nTeam Leadership:Lead by example, setting a tone of professionalism, courtesy, and excellence within the team.\nConduct training and development programmes to maintain high service standards.\nMonitor performance and conduct regular reviews with clear development objectives.\nEnsure all team members understand and comply with grooming, uniform, and behaviour standards.\nIdentify training needs and coordinate drills or refresher courses to maintain departmental competence.\nFinancial Management and Facilities oversight:Prepare and manage the housekeeping department budget including labour, linen, and supplies.\nMonitor and reduce departmental wastage, including chemical usage and linen replacement.\nIdentify cost-saving initiatives such as linen recycling, repair programs, and efficient procurement practices.\nTrack inventory and stock consumption, reporting variances to management.\nMaintain the condition of all housekeeping equipment, tools, and storerooms.\nCoordinate with maintenance for the upkeep of furnishings, flooring, fixtures, and décor.\nOversee care for spaces in a way that prolongs the life of property assets and supports brand standards.\nCompliance and Regulatory Management:Ensure compliance with workplace safety, health regulations, and chemical usage protocols.\nEnsure all team members are trained in health and safety standards and food-safe cleaning techniques.\nMonitor and enforce proper key control, access, and security for guest areas and stores.\nMaintain accurate records of safety training, incidents, and inspections as per regulations.\nWork collaboratively with all departments to ensure seamless guest service and cleanliness.\nAct as Manager on Duty when required.\nPerform any other duties as reasonably assigned by hotel management.\n Please note that should you not receive a response within 2 weeks of applying, you may consider your application unsuccessful.","description_format":"text","description_chars":4544,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-23T21:59:09Z"},{"event":"close","at":"2026-09-24T07:39:56Z"}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/job-mail-executive-housekeeper-graaff-reinet-2","json_url":"https://alion.io/job/job-mail-executive-housekeeper-graaff-reinet-2.json","meta":{"generated_at":"2026-09-24T12:35:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}