Field Service Engineer

Job Mail • Travel required • 3 days ago
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Salary
≈ $11k – $19k per year (Estimated)
Location
In office (South Africa)
Seniority
Junior · 2+ years exp
Employment
Contractor

Confirmed on the employer's own hiring board on Oct 18, 2026. First seen by Alion on Oct 15, 2026. Job Mail scores C on the Alion truth index.

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Job Mail

Job Mail is a South African online job board offering a large selection of vacancies across the country and some positions abroad. Job seekers can search and apply for jobs online, upload a CV and receive job alerts, while employers and recruitment agencies can advertise positions to a broad national audience. The brand is one of the longer-established names in South African job advertising and is operated from South Africa.
jobmail.co.za • HQ: Pretoria, South Africa • Job Boards & Aggregators • Est. 1997
FORMAL EDUCATION:
  • Grade 12
  • IT Degree/Diploma
EXPERIENCE:
  • 2-4 years’ experience in IT support, including:
  • Desktop and laptop support (advantageous)
  • Hardware and software troubleshooting (advantageous)
  • Basic network troubleshooting (advantageous)
  • Peripheral support (printers, scanners, card readers
TECHNICAL / LEGAL CERTIFICATION
  • CompTIA A+
  • CompTIA N+
  • ITIL v3 Foundation Certification (advantageous)
  • Relevant OEM/Manufacturer Certifications (advantageous)
Key Performance Areas:
  • End user support - Resolve logged incidents as per client contract
  • Deliver customer service - Communicate, dress, and display positive attitude
  • Quality incident resolution - Ensure incident is resolved on first contact within SLA
  • Compliance to pending rules - Ensure compliance to pending rules is followed
  • Quality data input - Ensure that data captured on Resolve IT incident/task is accurate and according to ITIL standards
  • Preventative maintenance - Identifies possible risks and reports to Team Lead
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Adhere to policies as per corporate manuals and directives.
  • Pre-installation audits - Ensure pre-installation audits conducted and maximum optimization of printers achieved
  • Compliance - Ensure compliance to relevant client checklist/SOP
  • Utilization of Resolve IT - Ensure closure of tasks/incidents on Resolve IT in real time
  • Comply to Company processes/policies
  • Manage operational expenses and accurate recording of related items (travel, Cellphone, overtime, standby, leave)
  • Manage tools of trade (Gijima assets) e.g. Cellphone, IPAD,
  • Standby and overtime may be required on an AD Hoc Basis
Other Requirements:
  • Valid Driver’s license must be code B
  • Must have a reliable vehicle suitable for travel to client sites
  • Vehicle Mileage should not exceed 150 000 km
  • Vehicle age should be no less than 10 years old
  • Must have demonstrated driving ability for 5 years or more
  • Clear criminal record
  • Ability to work productively with minimal supervision
  • Good communication and customer service skills
  • Exceptional Troubleshooting skills
  • Understanding of tools and grasping new technology needed to complete repairs
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