{"id":2644980,"url":"https://alion.io/job/job-mail-field-service-engineer-5","title":"Field Service Engineer","company":{"id":701519,"name":"Job Mail","domain":"jobmail.co.za","url":"https://alion.io/company/job-mail","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":true,"listed_via":"jobmail.co.za","ats_vendor":"Schema","truth_index":{"grade":"C","score":64,"open_postings":6701,"ghost_share":0.497,"stale_share":0,"repost_share":0.724,"time_to_fill_p50_days":11,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":18500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":19},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-15T19:49:55Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T19:49:55Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"FORMAL EDUCATION:Grade 12 \nIT Degree/Diploma\n EXPERIENCE:2-4 years’ experience in IT support, including:\nDesktop and laptop support (advantageous)\nHardware and software troubleshooting (advantageous)\nBasic network troubleshooting (advantageous)\nPeripheral support (printers, scanners, card readers\n TECHNICAL / LEGAL CERTIFICATIONCompTIA A+\nCompTIA N+\nITIL v3 Foundation Certification (advantageous)\nRelevant OEM/Manufacturer Certifications (advantageous)\n Key Performance Areas:End user support - Resolve logged incidents as per client contract\nDeliver customer service - Communicate, dress, and display positive attitude\nQuality incident resolution - Ensure incident is resolved on first contact within SLA\nCompliance to pending rules - Ensure compliance to pending rules is followed\nQuality data input - Ensure that data captured on Resolve IT incident/task is accurate and according to ITIL standards\nPreventative maintenance - Identifies possible risks and reports to Team Lead\nAsk targeted questions to diagnose problems\nGuide users with simple, step-by-step instructions\nConduct remote troubleshooting\nTest alternative pathways until you resolve an issue\nAdhere to policies as per corporate manuals and directives.\nPre-installation audits - Ensure pre-installation audits conducted and maximum optimization of printers achieved\nCompliance - Ensure compliance to relevant client checklist/SOP\nUtilization of Resolve IT - Ensure closure of tasks/incidents on Resolve IT in real time\nComply to Company processes/policies\nManage operational expenses and accurate recording of related items (travel, Cellphone, overtime, standby, leave)\nManage tools of trade (Gijima assets) e.g. Cellphone, IPAD,\nStandby and overtime may be required on an AD Hoc Basis\n Other Requirements:Valid Driver’s license must be code B\nMust have a reliable vehicle suitable for travel to client sites\nVehicle Mileage should not exceed 150 000 km\nVehicle age should be no less than 10 years old\nMust have demonstrated driving ability for 5 years or more\nClear criminal record\nAbility to work productively with minimal supervision\nGood communication and customer service skills\nExceptional Troubleshooting skills\nUnderstanding of tools and grasping new technology needed to complete repairs","description_format":"text","description_chars":2265,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T19:49:55Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.596,"p_room":1,"age_days":1,"expected_fill_days":11,"reasons":["seen:1","agency","wave","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/job-mail-field-service-engineer-5","json_url":"https://alion.io/job/job-mail-field-service-engineer-5.json","meta":{"generated_at":"2026-10-18T18:29:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22996,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":701519},"rest":"https://alion.io/mcp/rest/get_company?id=701519"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjob-mail-field-service-engineer-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjob-mail-field-service-engineer-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjob-mail-field-service-engineer-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/job-mail-field-service-engineer-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjob-mail-field-service-engineer-5"}]}