{"id":2644975,"url":"https://alion.io/job/job-mail-front-office-manager-11","title":"Front Office Manager","company":{"id":701519,"name":"Job Mail","domain":"jobmail.co.za","url":"https://alion.io/company/job-mail","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":true,"listed_via":"jobmail.co.za","ats_vendor":"Schema","truth_index":{"grade":"C","score":65,"open_postings":6896,"ghost_share":0.489,"stale_share":0,"repost_share":0.711,"time_to_fill_p50_days":7,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":19000,"period":"year","method":"role_country_seniority_unknown","sample_n":30},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T19:49:55Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-21T08:24:11Z","board_verified":false,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Minimum RequirementsProven Front Office leadership experience, with strong employee-management and team-development abilities.\nStrong working knowledge of OPERA PMS, Front Office systems and related interfaces.\nExcellent guest relations, complaint-handling, conflict-resolution and service-recovery skills.\nSound understanding of Front Office financial controls, billing, banking and account reconciliation.\nAbility to maximise revenue through upselling hotel facilities and outlets while maintaining cost control.\nExperience coaching employees, delivering training and managing performance.\nStrong communication, organisational, time-management and decision-making skills.\nAbility to maintain high standards within a fast-paced hotel environment.\nA visible, hands-on leadership approach and confidence engaging with guests.\nProfessional presentation and a collaborative approach to working across departments.\nWhat You’ll Be DoingLeading daily Front Office operations and ensuring swift, professional and friendly check-ins and check-outs.\nSpending time in the lobby welcoming guests, building relationships and anticipating their needs.\nSupporting the Guest Experience Manager with continuous improvement of the overall guest experience.\nReviewing departmental procedures and service standards, identifying opportunities to improve productivity through new ideas and technology within approved budgets.\nEnsuring OPERA PMS and related interfaces operate effectively, with accurate guest profiles and information.\nDriving loyalty programme standards, guest benefits, daily reporting and enrolment performance.\nChecking daily direct-billing documentation before submission to Accounts and overseeing reception shift banking.\nMonitoring PM accounts daily, escalating unexplained charges and completing monthly BA bill-backs.\nEnsuring cashless procedures are followed and parking revenue is reconciled daily and reviewed against occupancy.\nMaximising upselling opportunities, controlling costs and reducing errors that cause revenue losses.\nLeading daily training and coaching, maintaining training records and submitting the following month’s training calendar on time.\nMotivating employees, developing future leaders and completing return-to-work interviews following sick leave.\nMaintaining Front Office logbooks, shift reports and clear communication about groups, functions and guest requirements.\nBuilding relationships with agents and coordinating effectively with other hotel departments.\nTracking agreed KPIs through weekly check-ins and monthly performance reviews with the Director of Front Office.\nProviding operational management support across the hotel when executive leadership and department heads are absent.\nSupporting projects and ensuring compliance with hotel policies, loyalty standards, fire, security and emergency procedures.\n Why Join The President HotelJoin Cape Town’s Most Loved Hotel and be part of our journey toward luxury. Lead a guest-focused Front Office team while developing your operational and people-leadership skills alongside experienced hospitality professionals.\nWe offer a competitive salary, company contributions toward benefits, additional company perks and an outstanding team culture where you can contribute, grow and feel part of the team.","description_format":"text","description_chars":3289,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T19:49:55Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.387,"p_room":0.45,"age_days":11,"expected_fill_days":7,"reasons":["seen:5","agency","wave","velocity","win:tail","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/job-mail-front-office-manager-11","json_url":"https://alion.io/job/job-mail-front-office-manager-11.json","meta":{"generated_at":"2026-10-28T04:22:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5756,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":701519},"rest":"https://alion.io/mcp/rest/get_company?id=701519"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjob-mail-front-office-manager-11"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjob-mail-front-office-manager-11"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjob-mail-front-office-manager-11"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/job-mail-front-office-manager-11\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjob-mail-front-office-manager-11"}]}